Safari Pop ups
While using safari on my MacBook pro out of the blue i've been getting pop-ups on it. It's been claiming that its from apple. How do I stop getting pop-ups! I've updated my software to the new one
6 replies
hi Allan,
i am facing the same problem with safari only and the pop-ups and it's not only pretending to be apple pop-ups.
and the frequency is every minute or so, and they open even if i am on chrome!!
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-05 11:56:32
Download EtreCheck from https://etrecheck.com
Runtime 2:00
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Hardware Information:β
MacBook Pro (Retina, 15-inch, Mid 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,4
1 2.2 GHz Intel Core i7 CPU: 4-core
16 GB RAM Not upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 321
Video Information:β
Intel Iris Pro
Color LCD 3360 x 2100
System Software:β
macOS Sierra 10.12 (16A323) - Time since boot: about 14 days
Disk Information:β
APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 249.79 GB (5.36 GB free) (Low!)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 250.14 GB Online
USB Information:β
Apple Inc. Apple Internal Keyboard / Trackpad
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information:β
Apple Inc. thunderbolt_bus
Configuration files:β
/etc/hosts - Count: 14
Gatekeeper:β
Anywhere
Unknown Files:β
~/Library/LaunchAgents/com.Aimersoft.KeepVidMusicHelper.plist
~/Library/Application Support/KeepVid_Music/KeepVid Music Helper.app
~/Library/LaunchAgents/com.example.mytest.plist
sh -c ~/Library/Application\ Support/TarDisk/autorun.sh
2 unknown files found. [Check files]
Kernel Extensions:β
/Applications/DiskWarrior.app
[not loaded] com.alsoft.Preview (5.0 - SDK 10.5 - 2014-12-12) [Support]
/Applications/KeepVid Music.app
[not loaded] com.Perfect.Driver.SystemAudioRecorder (1.1.0 - SDK 10.6 - 2016-09-13) [Support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (11.1.2 32408 - SDK 10.9 - 2016-01-08) [Support]
[not loaded] com.parallels.kext.netbridge (11.1.2 32408 - SDK 10.9 - 2016-01-08) [Support]
[not loaded] com.parallels.kext.usbconnect (11.1.2 32408 - SDK 10.9 - 2016-01-08) [Support]
[not loaded] com.parallels.kext.vnic (11.1.2 32408 - SDK 10.9 - 2016-01-08) [Support]
/Applications/VMware Fusion.app
[not loaded] com.vmware.kext.vmci (8.0.0 - 2015-09-29) [Support]
[not loaded] com.vmware.kext.vmioplug.15.1.6 (8.0.0 - 2015-09-29) [Support]
[not loaded] com.vmware.kext.vmnet (8.0.0 - 2015-09-29) [Support]
[not loaded] com.vmware.kext.vmx86 (8.0.0 - 2015-09-29) [Support]
[not loaded] com.vmware.kext.vsockets (8.0.0 - 2015-09-29) [Support]
/Library/Extensions
[not loaded] at.obdev.nke.LittleSnitch (3.6.3 - SDK 10.8 - 2016-09-21) [Support]
[not loaded] com.TrustedData.driver.VendorSpecificType00 (1.8.0 - SDK 10.7 - 2016-09-21) [Support]
[not loaded] com.drobo.SCSI.ThunderBolt (1.1 - SDK 10.8 - 2016-09-21) [Support]
[loaded] net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-09-21) [Support]
Startup Items:β
TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
Startup items no longer function in OS X Yosemite or later
System Launch Agents:β
[not loaded] 7 Apple tasks
[loaded] 146 Apple tasks
[running] 118 Apple tasks
System Launch Daemons:β
[not loaded] 42 Apple tasks
[loaded] 145 Apple tasks
[running] 115 Apple tasks
Launch Agents:β
[running] at.obdev.LittleSnitchUIAgent.plist (2016-05-22) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-22) [Support]
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-09-24) [Support]
[running] com.bjango.istatmenusagent.plist (2015-10-04) [Support]
[running] com.bjango.istatmenusnotifications.plist (2015-10-04) [Support]
[running] com.bjango.istatmenusstatus.plist (2015-10-04) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-11-08) [Support]
[running] com.teamviewer.teamviewer.plist (2016-09-21) [Support]
[running] com.teamviewer.teamviewer_desktop.plist (2016-09-21) [Support]
Launch Daemons:β
[failed] at.obdev.littlesnitchd.plist (2016-05-22) [Support]
[running] com.adobe.ARMDC.Communicator.plist (2016-09-24) [Support]
[failed] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-09-24) [Support]
[running] com.adobe.agsservice.plist (2016-08-13) [Support]
[failed] com.adobe.fpsaud.plist (2016-05-10) [Support]
[running] com.bjango.istatmenusdaemon.plist (2015-10-04) [Support]
[running] com.cleverfiles.cfbackd.plist (2016-09-28) [Support]
[not loaded] com.crashplan.engine.plist (2016-07-13) [Support]
[running] com.datarobotics.ddservice64d.plist (2016-07-15) [Support]
[running] com.datarobotics.ddserviced.plist (2016-07-15) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-01) [Support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-06-25) [Support]
[loaded] com.malwarebytes.HelperTool.plist (2016-08-04) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-11-08) [Support]
[loaded] com.teamviewer.Helper.plist (2016-08-26) [Support]
[running] com.teamviewer.teamviewer_service.plist (2016-09-21) [Support]
[loaded] com.wdc.WDPrivilegedHelper.plist (2016-08-03) [Support]
User Launch Agents:β
[failed] com.Aimersoft.KeepVidMusicHelper.plist (2016-09-18) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-03) [Support]
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-03-12) [Support]
[failed] com.example.mytest.plist (2016-06-20)
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-08-05)
[running] com.spotify.webhelper.plist (2016-09-21) [Support]
User Login Items:β
SmartDaemon Application (/Library/Application Support/CleverFiles/SmartDaemon.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
uTorrent Application Hidden (/Applications/uTorrent.app)
Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
VMware Fusion Start Menu Application (/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
Spotify Application Hidden (/Applications/Spotify.app)
Jottacloud Application (/Applications/Jotta.app)
CrashPlan menu bar Application (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
younity Application (~/Applications/younity.app)
Typing Speed Gauge Application (/Applications/Mavis Beacon Teaches Typing.app/Contents/Resources/Typing Speed Gauge.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
DiskWarriorStarter Application (/Applications/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)
DiskWarriorDaemonStarter Application (/Volumes/DW/Installer Items/DiskWarrior.app/Contents/Helpers/DiskWarriorStarter.app)
Aimersoft Helper Compact Application (~/Library/Application Support/Helper/Aimersoft Helper Compact.app)
KeepVid Music Helper Application (~/Library/Application Support/KeepVid_Music/KeepVid Music Helper.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
Internet Plug-ins:β
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-05-22) [Support]
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-18) [Support]
QuickTime Plugin: 7.7.3 (2016-09-14)
AdobePDFViewerNPAPI: 15.016.20041 - SDK 10.11 (2016-05-22) [Support]
AdobePDFViewer: 15.016.20041 - SDK 10.11 (2016-05-22) [Support]
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-18) Outdated! Update
Flip4Mac WMV Plugin: 2.4.2.4 (2016-08-19) [Support]
Google Earth Web Plug-in: 7.1 (2015-10-04) [Support]
Silverlight: 5.0.61118.0 - SDK 10.6 (2016-08-19) [Support]
JavaAppletPlugin: Java 8 Update 101 build 13 (2016-08-22) Check version
User internet Plug-ins:β
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]
npNASAEyes: NASAEyes_x86_64 1.0.0.0 - SDK 10.6 (2016-07-05) [Support]
Safari Extensions:β
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-02-11)
Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-02-11)
Sessions - David Yoo - https://sessions-extension.github.io/Sessions/ (2016-02-11)
iMedia Converter Deluxe - iSkysoft Studio - http://www.iskysoft.com (2014-03-21)
LastPass - LastPass - https://lastpass.com (2016-08-25)
Open in Internet Explorer - Parallels - http://www.parallels.com (2016-01-08)
3rd Party Preference Panes:β
Flash Player (2016-05-10) [Support]
Flip4Mac WMV (2012-03-20) [Support]
FUSE for OS X (OSXFUSE) (2016-01-18) [Support]
Java (2016-08-22) [Support]
Tuxera NTFS (2016-05-10) [Support]
Time Machine:β
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.79 GB Disk used: 244.43 GB
Destinations:
WD Green 1TB [Local]
Total size: 999.49 GB
Total number of backups: 4
Oldest backup: 7/27/16, 1:20 AM
Last backup: 7/27/16, 4:04 AM
Size of backup disk: Excellent
Backup size 999.49 GB > (Disk size 249.79 GB X 3)
Top Processes by CPU:β
55% kernel_task
21% Google Chrome Helper(45)
10% WindowServer
8% Google Chrome
3% hidd
Top Processes by Memory:β
3.68 GB Google Chrome Helper(45)
1.59 GB kernel_task
901 MB com.apple.WebKit.WebContent(12)
508 MB Safari
311 MB Google Chrome
Virtual Memory Information:β
1.35 GB Free RAM
15.00 GB Used RAM (2.41 GB Cached)
8.21 GB Swap Used
Diagnostics Information:β
Oct 5, 2016, 10:13:20 AM ~/Library/Logs/DiagnosticReports/CloudStorageHelper_2016-10-05-101320_[redacted ].crash
com.apple.SystemProfiler.CloudStorageHelper - /Applications/Utilities/System Information.app/Contents/XPCServices/CloudStorageHelper.xpc/Contents/MacOS/Clou dStorageHelper
this is the report you asked for, your feedback is really appreciated.
thanks.
Most people advise not to use cleaning programs. They can destroy your computer operation as they may already have done.
After un-installing, use this program to make sure you got all the pieces.
Hi Eric, i don't think it was CleanMyMac because i have't used it in a while and when i opened it yesterday it asked me to update because it wasn't compatible with MacOS Sierra.
however i followed the instructions in the links that you kindly provided and the problem seems to have been solved π
thanks for you help man.
You are welcome.
Safari Pop ups