HT204153: Contact Apple TV content providers

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johngardner1

Level 1 (4 points)

Apple TV

Q: Are Great Courses Plus lectures playing clear to end?

My Great Courses Plus lectures frequently "freeze up" with about 2-3 minutes to go. Anyone have this problem and solved it? How?

Posted on Oct 4, 2016 9:27 PM

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Q: Are Great Courses Plus lectures playing clear to end?

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by sterling r,Helpful

sterling r Oct 5, 2016 4:50 PM in response to johngardner1
Community Specialists

Oct 5, 2016 4:50 PM in response to johngardner1

Hi johngardner1,

Thank you for visiting Apple Support Communities.

It looks like your Great Courses Plus lectures are freezing on your Apple TV. It looks like you found a great Support article about getting help from content providers.

Here's another link with steps that may help with troubleshooting this Apple TV app, if you haven't already tried these steps:

Get help with third-party apps on your Apple TV

All the best.
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by johngardner1,

johngardner1 Oct 5, 2016 4:51 PM in response to johngardner1
Level 1 (4 points)

Apple TV

Oct 5, 2016 4:51 PM in response to johngardner1

I contacted Great Courses direct and they have been able to reproduce the problem on their end. They inform me they have turned it over to their developers for a solution.
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by alex_h1,

alex_h1 Oct 5, 2016 7:01 PM in response to johngardner1
Community Specialists

Oct 5, 2016 7:01 PM in response to johngardner1

Hi johngardner1,

Thanks for your reply. We're happy to hear that it's being taken care of.

Cheers!
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