My downloaded (from iTunes) and purchased movie took forever to download and freezes up constantly. How do I stop this?

Question

awhitley58 Author

Level 1

4 points

My downloaded (from iTunes) and purchased movie took forever to download and freezes up constantly. How do I stop this?

My iTunes purchased movie took forever to download, and when I play it, it freezes up constantly. Help!

MacBook Air (13-inch Mid 2012)

Posted on Oct 4, 2016 9:38 PM

Reply

Answer 1

AppleJoe

Community Manager

Oct 5, 2016 4:42 PM in response to awhitley58

Hi there awhitley58,

If I understand correctly you are trying to play a movie that you downloaded but it stops plays back inconsistently. I would suggest first booting to safe mode to clear some system level caches and perform a disk verification and repair if necessary:

Try safe mode if your Mac doesn‘t finish starting up

If that does not make it play correctly, and no other videos that you've downloaded in the past are affected I would suggest deleting the file and downloading it again. Thank you for using Apple Support Communities.

Reply