HT201272: Download your past purchases
Learn about Download your past purchases
Close
Q: My downloaded (from iTunes) and purchased movie took forever to download and freezes up constantly. How do I stop this?
-
Oct 5, 2016 4:42 PMby joe_7399,Hi there awhitley58,
If I understand correctly you are trying to play a movie that you downloaded but it stops plays back inconsistently. I would suggest first booting to safe mode to clear some system level caches and perform a disk verification and repair if necessary:
Try safe mode if your Mac doesn‘t finish starting up
If that does not make it play correctly, and no other videos that you've downloaded in the past are affected I would suggest deleting the file and downloading it again. Thank you for using Apple Support Communities.
