Peter Meylaerts
Level 1
(4 points)
Q: I can't download any music for offline listening anymore
All of a sudden I can't download any music for offline listening anymore.
Icon to download is available but when clicking it turns into a circle turning around and it stays like that......for days.
What do I do wrong?
Thanks for the feedback,
Peter
iPhone 6s, 10.1 beta
brenden dv
Community Specialists
Hi Peter Meylaerts,
Welcome to the Apple Support Communities!
We understand that you are no longer able to download music within Apple Music for offline listening the way you would expect. We have a few different troubleshooting suggestions to suggest for this behavior.
First, we recommend closing the Music application completely. The following article explains this process:
Force an app to close on your iPhone, iPad, or iPod touch - Apple Support
After Music has been closed, restart your iPhone:
Restart your iPhone, iPad, or iPod touch - Apple Support
If the issue continues, let us know if you experience this behavior while connected to Wi-Fi and cellular. Have you noticed any other network related issues with your iPhone?
Cheers!
