Touch ID not working after update iOS10.0.2

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Level 1

20 points

Touch ID not working after update iOS10.0.2

http://www.macworld.co.uk/how-to/iosapps/ios-10-troubleshooting-tips-3646690/

iOS 10 troubleshooting tips: Touch ID isn't working

Some users have reported that a previously happy Touch ID setup stopped working when they made the update to iOS 10. This is a pain, but rescuable - you will probably need to clear your fingerprints and enter them again.

First, however, try something simpler: go to Settings > Touch ID & Passcode, enter your passcode and then tap the buttons next to Apple Pay and iTunes & App Store so they turn white. Power off your iPhone and turn it back off again, then go back into Settings and turn those two buttons back to green (you'll need to enter your Apple ID password).

Has that fixed the problem? In my case no!

If not, go through the fingerprints stored in Settings > Touch ID & Passcode - tap each one in turn - and tap Delete Fingerprint. Then go back and tap Add A Fingerprint, and put them back in. This is a bit of a hassle, but should fix the problem.

I did it all, but the problem could not be solved.

iPhone 6 Plus, iOS 10.0.2

Posted on Oct 5, 2016 2:12 AM

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Answer 1

Top-ranking reply

Ella Fitzgerald

Level 6

11,815 points

Oct 5, 2016 2:13 AM in response to yroll5

Try the next steps:

1. Go to Settings, tap Touch ID & Passcode, Enter your Passcode. Then turn off iTunes & App Store. Reboot your iPhone or iPad. Go back to Touch ID & Passcode in Settings and turn iTunes & App Store back on. Tap on Add a Fingerprint to add another fingerprint.

2. Remove and re-add fingerprints: Settings > Touch ID & Passcode > Enter the passcode of your device > Scroll down to find fingerprints. Tap on the fingerprint, which you want to delete and then Tap on Delete.

3. Restart your iPhone by pressing and holding Sleep/Wake and Home button.

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Answer 2

anonyme4321

Level 6

17,263 points

Oct 5, 2016 2:14 AM in response to yroll5

Hi,

Did you try a simple force restart?: Restart your iPhone, iPad, or iPod touch - Apple Support

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Answer 3

yroll5 Author

Level 1

20 points

Oct 5, 2016 2:41 AM in response to Ella Fitzgerald

Frist step: Go to Settings, tap Touch ID & Passcode, Enter your Passcode = ok.

Second step: I can't turn off iTunes & App Store, because it already off. = NO

Third step: If y turn it on then automatically it shows "Failed".

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Answer 4

yroll5 Author

Level 1

20 points

Oct 5, 2016 2:43 AM in response to anonyme4321

Yes, I did it, but i get the same results.

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Answer 5

Monijt

Level 1

4 points

Oct 5, 2016 7:53 AM in response to yroll5

Had to do this twice but it did work eventually. When I turn on my phone it still asks me to "press home to unlock" but it will now only open with my fingerprint or passcode. Had to delete all fingerprints and redo them for it to work. Problem solved though. Thanks

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Answer 6

dmtrigg

Level 1

4 points

Oct 14, 2016 2:28 PM in response to yroll5

To enable Rest Finger to Open: Settings > General > Accessibility > Home Button > Toggle Rest Finger to Open to ON.

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Answer 7

Oct 19, 2016 8:54 AM in response to Ella Fitzgerald

It worked for me although I went slower.

I turned off iTunes & App and deleted finger prints before reboot.

After reboot, went to Touch ID & Passcode; I did finger prints first and test; when verified it was working, I turned on iTunes & App Store and verified that touch ID was working again. Thank you

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Answer 8

Oct 23, 2016 7:05 AM in response to dmtrigg

I tried this method and I'm still unable to add a thumbprint. I get an error message that states "unable to complete touch ID setup. Please go back and try again." I also restarted my iPhone 6 plus and it still didn't work.

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Answer 9

Oct 23, 2016 1:34 PM in response to yroll5

I had the very same problem and tried everything you did and still no joy. Spoke to apple help line and they asked me to do a software re-install (set back to factory settings) and since then its been working fine.

A pain i know, but if you back up before resetting you can just restore all your personal data back onto the phone and its as it was before but without the fingerprint problem 🙂

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Answer 10

Dec 23, 2016 4:13 AM in response to dmtrigg

Perfect answer - problem solved - Thanks!

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