crayyzee
Level 1
(8 points)
Q: ITunes has stopped working whenever it launches
Hello,
It was not until recently that I realized that there is a problem with my itunes. I just cannot seem to use it and it shows the message "Itunes has stopped working" message and proceeds to close the moment I try to open it.
I am using my laptop for this and it is running on windows 8.1.
I have tried reinstalling itunes alone several times and also tried to reinstalling itunes along with the other Apple support softwares etc. but it's still doing the same thing..
Windows 8
turingtest2
Level 10
(88,088 points)
If it hasn't helped then I suggest you fall back on my standard troubleshooting advice in Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version, or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues, or for compatibility with third party software on 64-bit systems.
Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there are links to backup and recovery advice elsewhere in the user tip.
If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.
tt2
