HT204275: Remove and reinstall iTunes and related software components for Windows 7 and later

Learn about Remove and reinstall iTunes and related software components for Windows 7 and later
PHS3210
Level 1 (9 points)
iTunes

Q: store crashes itunes 12.5.1.21

Ever since the new update of iTunes every time I click on the store it causes iTunes to stop working and then close.  I have uninstalled and re-installed following the Apple Support directions and the same issue still continues.  Any help would be welcomed.

Posted on Oct 5, 2016 10:21 AM

by PHS3210,Solvedanswer
PHS3210 PHS3210
Level 1 (9 points)
iTunes
A:

tt2.  I got it to work.  It was the path as you suggested but I had to edit it in my environment variables directly as it wouldn't work by doing it in the command prompt!  Thank you for your help!

Posted on Oct 12, 2016 7:11 AM

Close
PHS3210

Q: store crashes itunes 12.5.1.21

  • All replies
  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Oct 5, 2016 10:27 AM in response to PHS3210
    Level 10 (88,328 points)
    Apple TV
    Oct 5, 2016 10:27 AM in response to PHS3210

    See Re: Re: iTunes always Stop working and Re: Re: ITunes has stopped working whenever it launches.

     

    tt2

  • by PHS3210,

    PHS3210 PHS3210 Oct 5, 2016 11:10 AM in response to turingtest2
    Level 1 (9 points)
    iTunes
    Oct 5, 2016 11:10 AM in response to turingtest2

    Thanks tt2 but this didn't solve my issue.  Here is my crash report.  I tried to set the PATH as you suggested.

    Log Name: Application
    Source:   Application Error
    Date:     10/5/2016 1:59:38 PM
    Event ID: 1000

    Task Category: (100)

    Level:    Error
    Keywords: Classic
    User:     N/A
    Computer: laptop

    Description:

    Faulting application name: iTunes.exe, version: 12.5.1.21, time stamp: 0x57d32fa7

    Faulting module name: WebKit.dll, version: 7602.1050.4.5, time stamp: 0x57c12000

    Exception code: 0xc0000005

    Fault offset: 0x0000000000645e36

    Faulting process id: 0x600

    Faulting application start time: 0x01d21f322abfd6db

    Faulting application path: C:\Program Files\iTunes\iTunes.exe

    Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\WebKit.dll

    Report Id: 7afee552-8b25-11e6-b661-ac7ba1c1c04a

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-10-05T17:59:38.000000000Z" />
    <EventRecordID>60109</EventRecordID>
    <Channel>Application</Channel>
    <Computer>laptop</Computer>
    <Security />

      </System>

      <EventData>

    <Data>iTunes.exe</Data>
    <Data>12.5.1.21</Data>
    <Data>57d32fa7</Data>
    <Data>WebKit.dll</Data>
    <Data>7602.1050.4.5</Data>
    <Data>57c12000</Data>
    <Data>c0000005</Data>
    <Data>0000000000645e36</Data>
    <Data>600</Data>
    <Data>01d21f322abfd6db</Data>
    <Data>C:\Program Files\iTunes\iTunes.exe</Data>
    <Data>C:\Program Files\Common Files\Apple\Apple Application Support\WebKit.dll</Data>
    <Data>7afee552-8b25-11e6-b661-ac7ba1c1c04a</Data>

      </EventData>

    </Event>

  • by turingtest2,

    turingtest2 turingtest2 Oct 5, 2016 11:17 AM in response to PHS3210
    Level 10 (88,328 points)
    Apple TV
    Oct 5, 2016 11:17 AM in response to PHS3210

    A suggestion made elsewhere was to copy the WebKit.dll into the main iTunes folder, which might work, but also means you might have to do some housekeeping during the next iTunes update. That is why I opted for setting the path as it shouldn't cause problems with future updates. You could try the other approach. If that still doesn't work then see the second box in Troubleshooting issues with iTunes for Windows updates and run through a full tear down and rebuild of iTunes.

     

    tt2

  • by PHS3210,

    PHS3210 PHS3210 Oct 12, 2016 6:47 AM in response to turingtest2
    Level 1 (9 points)
    iTunes
    Oct 12, 2016 6:47 AM in response to turingtest2

    I did a full tear down and re-install and placed the webkit.dll in the main iTunes folder.  Sadly iTunes still crashes when I click on the store or certain movies.  I moved down to the prior version of iTunes and it all works fine so it is this release.  Any other thoughts?  I tried setting the path and even registering the DLL which doesn't work.

  • by PHS3210,Solvedanswer

    PHS3210 PHS3210 Oct 12, 2016 7:11 AM in response to PHS3210
    Level 1 (9 points)
    iTunes
    Oct 12, 2016 7:11 AM in response to PHS3210

    tt2.  I got it to work.  It was the path as you suggested but I had to edit it in my environment variables directly as it wouldn't work by doing it in the command prompt!  Thank you for your help!

  • by turingtest2,

    turingtest2 turingtest2 Oct 12, 2016 7:15 AM in response to PHS3210
    Level 10 (88,328 points)
    Apple TV
    Oct 12, 2016 7:15 AM in response to PHS3210

    You're welcome.

     

    tt2