Li Zhenquan
Level 1 (8 points)
Safari

Q: Safari 10.0: ProtonMail v3.4.5 no longer works

Hi!

 

I run Safari 10.0 on macOS Sierra 10.12. The Mac is somewhat new and there is not a lot of junk running on it.

 

I have been using ProtonMail for about a year without issues until last Saturday, 01 October 2016 at which time I am no longer able to decrypt my mailbox. At this point Safari 10.0 quits. I can provide the error dump, if needed.

 

In order to use the service in Safari, I must use the previous site version 2. I suspect that this maybe a Safari 10.0 issue and not ProtonMail as I am able to access the site on older versions. [Firefox has not exhibited any issues.] If possible, I would like to uninstall Safari and re-install it, but am not certain how to do that. Is this advised?

 

Any assistance to access my secure email at ProtonMail with Safari would be greatly appreciated.

 

Thanks, Li

iMac (Retina 4K, 21.5-inch, Late 2015), macOS Sierra (10.12)

Posted on Oct 5, 2016 10:07 AM

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Li Zhenquan

Q: Safari 10.0: ProtonMail v3.4.5 no longer works

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Oct 6, 2016 8:18 AM in response to Li Zhenquan
    Level 9 (74,315 points)
    iTunes
    Oct 6, 2016 8:18 AM in response to Li Zhenquan

    To reinstall Safari, you need to reinstall the OS.

     

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.

     

    Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

     

    Safari Corruption       See post by Linc Davis