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rubecrew
Level 1 (4 points)
Apple TV

Q: siri remote does not work

My siri remote does not connect, the IR part does work though

iphone, iPhone OS 3.0, imac

Posted on Oct 5, 2016 12:29 PM

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rubecrew

Q: siri remote does not work

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  • Helpful answers

  • by Diana.McCall,

    Diana.McCall Diana.McCall Oct 6, 2016 8:38 AM in response to rubecrew
    Level 5 (4,831 points)
    Apple TV
    Oct 6, 2016 8:38 AM in response to rubecrew

    Hi. Have you tried the suggestions from the link on this page?

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 7, 2016 11:31 AM in response to rubecrew
    Level 10 (104,526 points)
    Apple TV
    Oct 7, 2016 11:31 AM in response to rubecrew
    1. Have you tried charging the remote.
    2. Have you tried pressing the menu and up button for a few seconds while holding it an inch or two away from the Apple TV, if successful you should see an onscreen message saying the remote has been paired.
    3. If you have an older remote from an earlier model Apple TV or MacBook, you may be able to use it to restore the Apple TV which in many cases has been enough to re-enable the Siri remote. You will need to complete set up to undertake a restore.
    4. If you have a USB-C cable you can try restoring it by connecting it to iTunes on a computer.
    5. If you have tried all these steps, don't have an earlier remote or a USB-C cable or using them is too inconvenient, return it to the store from which you purchased it for a replacement or to have them pair it for you.