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Major graphics glitches in macOS Sierra

Since I upgraded to 10.12 Sierra on release day, I have twice experienced these major (borderline catastrophic) graphical errors on my 2015 MacBook Pro Retina. Parts of the screen go black, sometimes entire windows, the ENTIRE lock screen except for the password box, alerts such as the "Are you sure you want to restart?" window, menus come up blank, dock icons disappear, etc. Performance remains fine and programs act as if they are not blacked out, it seems to be a completely graphical issue only. See attached images. I am not sure what if anything causes this to occur, it seems completely random.

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MacBook Pro, macOS Sierra (10.12), (Early 2015)

Posted on Oct 5, 2016 1:17 PM

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25 replies

Jan 7, 2017 1:38 AM in response to liquidnonsense

You're not alone with this issue - I have the same thing. Every couple of weeks, my Macbook Pro (13", Retina, 128GB SSD, Early 2015, 8GB Ram) does exactly the same thing. It's usually after I open it up after it's been on standby or something. I try to type something into the Safari search box and I know it's gone funny because the window just stays grey. Then trying to use the dock just presents invisible icons, the menus have no text and even the 'restart' window is blank...meaning I have to restart the computer by holding down the on/off button. Never have this on my iMac so I'm wondering if the Macbook is knackered already...which is a bit of a joke considering i've only had it a few months!User uploaded file

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Apr 15, 2017 3:09 AM in response to liquidnonsense

If you haven't already done so after updating your OS, reset NVRAM and the SMC:


How to reset NVRAM on your Mac - Apple Support

Reset the System Management Controller (SMC) on your Mac - Apple Support


The symptoms you are seeing can be due to the GPU overheating, which if you are lucky will be due to the fan control bening miscalibrated, which the above can fix.


Successive versions of macOS are making ever heavier use of the GPU, which was traditionally an under-utilised resource. This is a good thing in general, but it does tend to make latent problems, such as poor thermal contact between GPU and heat-sink, manifest.


C.

Jan 22, 2017 5:17 AM in response to Tomleecee

Those intermittent issues are the most difficult to troubleshoot, because you can't reliably reproduce them.

It is almost certainly a software, not hardware issue. If you could reproduce it consistently, I'd say the usual things: restart in safe mode; log in to a different user account and see if the issue persists; reset NVRAM and SMC. But since this can happen unexpectedly after a long time of using the machine, the first too provide little or no info. Still, there is no harm in trying the last two, even if you can't tell immediately whether it solved anything.

Apr 15, 2017 5:45 AM in response to Ashish512

Nope, no fix. 7 months later and this still happens every once in a while. This is after several OS updates, several resets of NVRAM and SMC, restarts in safe mode, etc. I've just learned to live with it... I'm assuming it's some kind of fatal flaw with Intel Iris graphics or something. Now I know why integrated graphics gets made fun of so much.

Apr 15, 2017 7:26 AM in response to liquidnonsense

Try running this program in your normal account, then copy and paste the output in a reply. The program was created by etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Apr 19, 2017 10:22 AM in response to liquidnonsense

Yesterday submitted my MBP to apple service center . Apple Technician said that there is problem in my graphic card and he is going to change my whole motherboard because it is solded and can not be changed and it is the most expensive part of MBP. Bought this MBP few months before and happy that its still in warranty when this issue pop up from no where. Some people say its a software issue but my friend bought same MBP 128GB and he bought few days before me but his machine is working fine without any issue, and moreover lets say if it is a software issue then it should not return after complete manual format done by bootable pendrive in guidence with apple support team after erasing internal SSD. Will have to wait till coming Saturday. After this issue thinking about buying extended warranty😕. In India they don't provide Loaner Devices so going through tough time. Will update you guys after i get back my MBP.

Apr 24, 2017 12:34 PM in response to liquidnonsense

Today got permanent solution for this issue. This issue is happening because of latest Sierra OS. Today once again took my macbook to apple authorise service Provider. they simple formatted my macbook and installed macOS Sierra 10.12

And thats it. now its working like charm. this graphic issue is related to new macOS Sierra version 10.12.14 and 10.12.4. This is some kind of bug/glitch in new version. http://prntscr.com/f0d1w4

May 9, 2017 3:37 PM in response to liquidnonsense

I've been having similar graphics issues on the same model MacBook Pro 13" Retina 2015, my colleagues with identical models also have the same issue, I've reinstalled the OS three times, and had a new Logic board fitted and the issue still happens.


Reading about the scale of this issue it seems likely this is an issue Apple is aware of.


Notably the graphics issues are much less common on external monitors than the main screen, and they vary from blocks on the screen, intermittently missing pixels and lines, to missing assets like you've screen shot.


Really no idea what to do to fix this now.

May 10, 2017 11:08 AM in response to liquidnonsense

Same thing here on a MacBook Pro 2016 13" without a TouchBar. The issue also occurred on a '16 15" w/ TouchBar I gave to my Director of IT.


I am beyond frustrated with Apple Quality Control right now. I have never had this many build quality issues from any provider I've worked with. Apple used to be rock solid and reliable; now I feel like I'm constantly battling between being productive and shipping my machines off to Apple so they can get their act together.

Oct 5, 2016 1:26 PM in response to liquidnonsense

Back up your Mac if you have not done so already. To learn how to do that please read https://www.apple.com/support/backup/. To learn how to use Time Machine read Use Time Machine to back up or restore your Mac.


Then, shut down your Mac and restart it in "Safe Mode". To learn how to do that please read: Try safe mode if your Mac doesn't finish starting up. Compare how your Mac works in Safe Mode to how it has been.


Then, restart normally. If the same problem returns, please read the section If an issue doesn't happen in safe mode for Apple's recommended actions.


Finally, you can temporarily create a new User Account, and log in to that account to determine if the problem also exists when logged in to that Account. To learn how to do that read How to test an issue in another user account on your Mac. When you are finished troubleshooting, you can remove the temporary User Account by following these instructions: macOS Sierra: Delete a user or group. Before removing it, confirm you don't need any of the files you might have created in that Account.


Let me know what you determine.

Major graphics glitches in macOS Sierra

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