Mail closes immediately on iPhone 5

Question

Level 1

101 points

Mail closes immediately on iPhone 5

With my latest upgrade in iOS, each time I click on the Mail icon it opens and then immediately shuts. I don't see an error message. I don't seem to have any other problems.

10.0.2

me487LL/A

iPhone 5, iOS 10.0.2, Pretty White

Posted on Oct 5, 2016 1:44 PM

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Answer 1

chuck_3rd

Community Specialist

Oct 6, 2016 11:50 AM in response to Jarmaracark

Hi Rick's Escaping NJ,

I understand that, after updating to iOS 10.0.2, the Mail app is quitting unexpectedly on your iPhone. In such a situation the steps outlined in the article linked below can help restore functionality to the Mail app.

If an app you installed unexpectedly quits, stops responding, or won’t open

Cheers!

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Answer 2

Jarmaracark Author

Level 1

101 points

Oct 6, 2016 7:05 PM in response to chuck_3rd

Thanks, Alex.

I've gone through the steps you recommended. The last step says to contact the app developer. The developer is Apple.

I also looked at the setup to see if anything looked odd.

Next steps?

Ryq.

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Answer 3

rose_10

Community Specialist

Oct 6, 2016 8:56 PM in response to Jarmaracark

Thank you for using the Apple Support Community. As the next step is to contact the developer of the app (Apple), please use the following link to contact support directly - Contact Apple Support.

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Answer 4

Jarmaracark Author

Level 1

101 points

Oct 6, 2016 7:50 PM in response to Jarmaracark

Thanks Sarah. This just happened with the latest OS upgrade. This link is for the hardware which is out of warranty. I'd expect that Apple would want to know about bugs/issues in the recent upgrade. Is there a better link to the IOS folks?

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Answer 5

chris_g1

Community Specialist

Oct 6, 2016 8:55 PM in response to Jarmaracark

If you follow through selecting iPhone, the next step should allow you to select iOS & Applications to get in contact with the correct folks.

Regards.

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