My macbook pro is super slow after updating to Mac OS Sierra and apps won't open, take forever to open or crash a lot!

Question

aletf1990 Author

Level 1

11 points

My macbook pro is super slow after updating to Mac OS Sierra and apps won't open, take forever to open or crash a lot!

Hi Guys!

I also have this problem... I have a MacBook Pro, mid 2012. 2,5 GHz Inter Core i5, 4GB RAM.

After updating to Sierra, my computer just became as slow as a turtle... I have tried several quick fixes on it, reeboting and so on but nothing seems to work. This is by far the WORST UPDATE EVER. How can you release an update like this without even testing it among users first... I depend on my computer to work and now I'm screwed.... My 2011 Microsoft Office package won't work either so I am really desperate at this point....

I did the Etrecheck so if anybody could tell me what to delete or change to improve the situation a bit, I would truly appreciate it!!!

Thanks!

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-05 22:49:03

Download EtreCheck from https://etrecheck.com

Runtime 60:41

Performance: Poor

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: Computer is too slow

Hardware Information: ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2,5 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 826

Video Information: ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software: ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: about one hour

Disk Information: ⓘ

APPLE HDD HTS547550A9E384 disk0 : (500,11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 498.88 GB (117.71 GB free)

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Adware: ⓘ

~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist

~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist

2 adware files found. [Remove]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 176 Apple tasks

[running] 89 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 39 Apple tasks

[loaded] 164 Apple tasks

[running] 101 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13)[Support]

[loaded] com.oracle.java.Java-Updater.plist (2015-08-16) [Support]

[running] com.rim.BBAlbumArtCacher.plist (2013-06-25) [Support]

[running] com.rim.BBLaunchAgent.plist (2013-06-25) [Support]

[not loaded] com.teamviewer.teamviewer.plist (2015-01-15) [Support]

[not loaded] com.teamviewer.teamviewer_desktop.plist (2015-01-15) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2015-10-16) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

[failed] com.adobe.fpsaud.plist (2016-04-16) [Support]

[running] com.anchorfree.ajaxserver.plist (2016-02-19) [Support]

[running] com.diebold.warsaw.plist (2015-02-13) [Support]

[loaded] com.ea.origin.ESHelper.plist (2016-07-03) [Support]

[running] com.fitbit.galileod.plist (2015-10-30) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-10-31) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-09-08) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2015-08-16) [Support]

[running] com.rim.BBDaemon.plist (2013-06-25) [Support]

[loaded] com.teamviewer.Helper.plist (2015-01-15) [Support]

[not loaded] com.teamviewer.teamviewer_service.plist (2015-01-15) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2015-10-16) [Support]

[not loaded] org.virtualbox.startup.plist (2014-12-09) [Support]

User Launch Agents: ⓘ

[running] com.diebold.warsaw.user.plist (2016-09-05) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[failed] com.jdibackup.JustCloud.autostart.plist (2015-10-10) Adware! [Remove]

/usr/bin/open

[failed] com.jdibackup.JustCloud.notify.plist (2015-10-10) Adware! [Remove]

/usr/bin/open

[failed] com.lastpass.LastPassHelper.plist (2015-10-14) [Support]

[not loaded] org.virtualbox.vboxwebsrv.plist (2014-12-09) [Support]

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

QuickTime Plugin: 7.7.3 (2016-09-14)

AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-03) [Support]

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) Outdated! Update

SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-09-05) [Support]

nplastpass: 3.2.11 - SDK 10.10 (2015-10-14) [Support]

JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-27) Check version

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

AddLive_v3: AddLive_v3 3.0.6.3 (2016-04-13) [Support]

3rd Party Preference Panes: ⓘ

Flash Player (2016-04-16) [Support]

Java (2016-07-27) [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

5% kernel_task

3% Dropbox

2% spindump

2% Google Chrome Helper(5)

1% mds_stores

Top Processes by Memory: ⓘ

559 MB kernel_task

369 MB Google Chrome Helper(5)

291 MB spindump

209 MB mds_stores

164 MB system_profiler

Virtual Memory Information: ⓘ

118 MB Free RAM

3.88 GB Used RAM (935 MB Cached)

512 KB Swap Used

Diagnostics Information: ⓘ

Oct 5, 2016, 09:13:31 PM /Library/Logs/DiagnosticReports/Preview_2016-10-05-211331_[redacted].hang

/Applications/Preview.app/Contents/MacOS/Preview

Oct 5, 2016, 08:48:27 PM Self test - passed

Oct 5, 2016, 08:35:46 PM /Library/Logs/DiagnosticReports/CleanMyMac 3_2016-10-05-203546_[redacted].hang

/Volumes/*/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3

Oct 5, 2016, 08:11:36 PM /Library/Logs/DiagnosticReports/System Information_2016-10-05-201136_[redacted].hang

/Applications/Utilities/System Information.app/Contents/MacOS/System Information

Oct 5, 2016, 08:03:02 PM /Library/Logs/DiagnosticReports/Softphone_2016-10-05-200302_[redacted].hang

/Applications/RingCentral for Mac.app/Contents/MacOS/Softphone

Oct 5, 2016, 02:39:40 AM ~/Library/Logs/DiagnosticReports/Dock_2016-10-05-023940_[redacted].crash

/System/Library/CoreServices/Dock.app/Contents/MacOS/Dock

Oct 5, 2016, 02:39:06 AM ~/Library/Logs/DiagnosticReports/Softphone_2016-10-05-023906_[redacted].crash

Oct 4, 2016, 07:09:48 PM ~/Library/Logs/DiagnosticReports/Softphone_2016-10-04-190948_[redacted].crash

Oct 4, 2016, 06:37:

MacBook Pro (13-inch Mid 2012), macOS Sierra (10.12)

Posted on Oct 5, 2016 2:12 PM

Reply

Answer 1

John Galt

Level 10

156,224 points

Oct 5, 2016 2:26 PM in response to aletf1990

A variety of adware is installed. To learn about how that may have occurred so that you don't make that mistake again, please read How to install adware.

Click the [Remove] links to remove adware.

Did you try that?

Reply

Answer 2

aletf1990 Author

Level 1

11 points

Oct 5, 2016 2:34 PM in response to John Galt

Hi John,

Thanks for your reply!

I think I have to manually look it up on my computer.... but I can't seem to be able to find it... Maybe I'm doing something wrong? Sorry I'm not too good when it comes to computers... Could you walk me through it on how to delete it?

Reply

Answer 3

Oct 5, 2016 2:44 PM in response to aletf1990

It appears that you have or had CleanMyMac3 installed and remnants of the app are still on your computer. CleanMyMac3 must be uninstalled using its uninstall instructions not by dragging to the trash.

It also appears that it took an hour to run etrecheck. This is longer than it should take. This may indicate you have a failing hard drive. Back up your data now. Your time machine backup is not running.

Reply

Answer 4

John Galt

Level 10

156,224 points

Oct 5, 2016 2:48 PM in response to aletf1990

Sure. First, some information is needed to determine the extent of the adware's presence on your Mac. To do that read the following:

Navigate to the following folder, and post its contents in a screenshot.

~/Library/LaunchAgents

To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. It should look like this:

Take a screenshot showing all that folder's contents, and post it in a reply. To take a screenshot read the Appendix in the following User Tip: Writing an effective Apple Support Communities question.

There will be additional instructions to follow.

For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware.

Review your Gatekeeper settings: OS X : About Gatekeeper - Apple Support. Gatekeeper is designed to help prevent you from inadvertently installing garbage software.

Reply

Answer 5

aletf1990 Author

Level 1

11 points

Oct 5, 2016 3:22 PM in response to BobTheFisherman

O.o how can you tell if your hard drive is failing... That's freaking scary lol I will do a backup asap Thanks!

Reply

Answer 6

aletf1990 Author

Level 1

11 points

Oct 5, 2016 3:23 PM in response to John Galt

Hi John,

Here it is:

Reply

Answer 7

John Galt

Level 10

156,224 points

Oct 5, 2016 4:29 PM in response to aletf1990

Thanks. I regret that I overlooked having had "CleanMyMac" installed on that Mac, which BobTheFisherman astutely noticed.

That changes things. It may be necessary to erase that Mac completely and reconfigure it from the ground up, due to the effects of having used it.

An essential prerequisite is the creation of a Time Machine or similar backup, so please do that before continuing.

Reply

Answer 8

aletf1990 Author

Level 1

11 points

Oct 5, 2016 4:37 PM in response to John Galt

I did not run it though. I tried to but cancelled it so it never finished doing whatever it is that it does. I've deleted it from my computer now along with a few other adwares that I found and the computer is running a lot smoother now. Still, I can always run a second test thingy to show you the results now and see what is going on

Reply

Answer 9

Oct 5, 2016 4:39 PM in response to aletf1990

Do a backup of your data first. Then run etrecheck again and post the results.

Reply

Answer 10

John Galt

Level 10

156,224 points

Oct 5, 2016 4:40 PM in response to aletf1990

In the same manner as before, please navigate to the following folder, and take a screenshot:

/Library/LaunchAgents

There may be nothing in that folder, but if it contains anything please make sure the screenshot captures all its contents.

Repeat the above with the following folder:

/Library/LaunchDaemons

Please post those two screenshots in a reply.

Reply

Answer 11

aletf1990 Author

Level 1

11 points

Oct 6, 2016 3:26 AM in response to John Galt

Hi John, good morning

Please find the SS below:

Reply

Answer 12

John Galt

Level 10

156,224 points

Oct 6, 2016 4:36 PM in response to aletf1990

The information in those screenshots conflicts with the information in the EtreCheck report. Specifically, the two "justcloud" files in
~/Library/LaunchAgents/ are missing from the screenshot. That means I am unable to provide you with additional instructions until obtaining more information.

Several possibilities come to mind. Either those files are hidden, or they are no longer present, or there is something incorrect about the EtreCheck report. Or, I am misinterpreting its output, which is also possible.

I have two suggestions:

Attempt to use EtreCheck to uninstall the adware according to the instructions for using that program.
- As I understand it, you must create a Time Machine backup before it will allow you to do that. That's OK, because I would insist upon one also.
- The difference is that while all I can do is take your word for it, "EtreCheck" has already determined no Time Machine backup exists.
- So, regardless of what you decide to do now, you should create that backup.
Copy and Paste the following command into a Terminal window, to determine if those files exist or are hidden:

ls -laO ~/Library/LaunchAgents/

Terminal is in your Mac's Utilities folder.

The output you will see will look something like this:

iMac08:~ john$ ls -laO ~/Library/LaunchAgents/

total 24

drwxr-xr-x 4 john staff - 136 Nov 29 2015 .

drwxr-xr-x@ 79 john staff hidden 2686 Sep 15 09:54 ..

-rw-r--r--@ 1 john staff - 6148 Nov 29 2015 .DS_Store

-rw-r--r-- 1 john staff - 677 Oct 10 2015 org.virtualbox.vboxwebsrv.plist

iMac08:~ john$

Please post that information in a reply.

Quit Terminal when you are finished with it.

Reply

Answer 13

Okymauro

Level 1

4 points

Nov 26, 2016 3:59 AM in response to John Galt

Hey John!

Tks for ur help, See below my two SS, so you can try to help on my case:

Tks!

Oscar

Reply