Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 7 Plus Hissing Sound

Hello,

Yesterday received iPhone 7 Plus. Few weeks before that i found information that one of the iPhone users complained about hissing sound on the back of the phone. Here is: https://www.engadget.com/2016/09/17/iphone-7-hissing-sound-reports/

I immediately decided to check my phone and to my surprise i was the one with this phone defect. Any applications, which i was trying to open, were causing processor to produce this hissing sound (like static noise or broken earphones audio 3.5mm connector) even with low load (safari, mail, youtube etc.)


I scheduled Genius appointment at brand new Apple store location at World Trade Center, New York at 10/05/2016 2:35PM. The guy was helpful, he took my phone to the back office to listen the hissing sound. he confirmed that he did hear this noise on the back of the phone. And he told me that he had never heard this issue before. I told that i saw on google that iPhone 7 owners were having this issue before (see my link above). He told me that i should not read and trust sources, media like on Google, he compared my news like if i read something about imaginary 3-leg animal on Google (don't know why he used that kind of example). After 2-5 minutes he brought me new iPhone 7 Plus.

Customer support is outstanding.


Apple technicians should be aware of this issue and should read more news/reviews from the internet about their products.


Best,

Ievgen

iPhone 7 Plus, iOS 10.0.2

Posted on Oct 5, 2016 2:31 PM

Reply
8 replies

Jun 22, 2017 10:22 AM in response to Iphone7Plus

Hi ,

I recently baught iPhone 7. I to have hissing sound while recording a video and same is heared while playing . Biggest problem is the hissing is while talking on phone it has made me mentally disable and ears are in bad pain the wax accumulation is more in my ears after I baught iPhone 7 it's just because of hisssig sound. Now listen recently I took the phone to IStore/Care Mr x from ICare after diagnosing the phone through there tool told the phone doesn't have any issue. I told him to call through my phone he told he doesn't hear anything such. I clearly hear a difference with my phone and the customer care demo phone but he says nothing such restore the data it will be fine. I felt it stupid techically restore is the data nothing to do with hardware . I did follow the factory reset and restored the data just to respect the guy. God knows why Apple such companies don't keep techically stuffed people in there stores or care centres.

Now if this doesn't get replaced I'm gonna email CEO of the company to accept there defects. And pay for my health.

Fingers crossed will visit agiain to iCare to demonstrate the issue.

Oct 11, 2016 3:20 PM in response to Fabe12

just talked to Senior Apple Advisor, i was told that apple is aware of this issue and engneers are looking into this issue.

was informed that iPhone 7 and iPhone 7 Plus having this issue. And there is no guarantee that new replaced phone wont make similar hissing noise. I asked if all phones had this issue, all owners would reported it, however there are some reported cases, so it means there are normal iPhones which are functioning fine. To me it sounds like an defect in the production/manufacture line, processor supplier problem, etc.

Apple just does not want to bring it up officially. shame for the company like apple. No complaints they will replace it, but for me as a customer and apple fan i will consider other products from now on.

APple wants to improve and make powerful processor (i understand that) but please deliver completely functioning solution,, not partially. It's not finished product, but it's already on the shelves in the Stores.

Still going tomorrow to the apple store for replacement. And i do not believe that all iPhone 7/7Plus having this issue, otherwise there were more reported cases in the internet.

Dec 28, 2016 8:30 AM in response to Dari new

They told me the same thing that it's "normal" behavior and I told them if its "normal" behavior then why do some iphone 7/7plus don't have the issue and some do. They couldn't even answer my question instead they beat around the bush saying there's nothing wrong with it. They act like they've never heard of the issue before when I'm certain they do. Everyone nowadays are on the internet

iPhone 7 Plus Hissing Sound

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.