wattsie3
Level 1 (8 points)
Notebooks

Q: Online streaming of videos no longer works

After updating to Safari 10 I can't watch online videos anymore. They are just frozen pictures, everything else on page is working just not the video.

MacBook Pro (13-inch Mid 2009), OS X El Capitan (10.11.6)

Posted on Oct 5, 2016 4:47 PM

by Eric Root,Apple recommended
Eric Root Eric Root
Level 9 (74,238 points)
iTunes
A:

Try going to Safari/Preferences/Extensions and disable all extensions. Quit Safari, reopen, and see if the website will now load. If so, enable extensions one or two at a time until you find which extension is causing the problem.

Posted on Oct 6, 2016 7:48 AM

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wattsie3

Q: Online streaming of videos no longer works

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  • Helpful answers

  • by alexbird,

    alexbird alexbird Oct 5, 2016 4:49 PM in response to wattsie3
    Level 4 (1,715 points)
    iPhone
    Oct 5, 2016 4:49 PM in response to wattsie3

    Depending on how the video works, I imagine it's just because an extension is disabled.  Go to Safari in the top left of your screen --> preferences --> security --> allow plug-ins should be checked --> plug-in settings.  Review those settings and see if adobe flash or another plug-in is disabled.

  • by Eric Root,Apple recommended

    Eric Root Eric Root Oct 6, 2016 7:48 AM in response to wattsie3
    Level 9 (74,238 points)
    iTunes
    Oct 6, 2016 7:48 AM in response to wattsie3

    Try going to Safari/Preferences/Extensions and disable all extensions. Quit Safari, reopen, and see if the website will now load. If so, enable extensions one or two at a time until you find which extension is causing the problem.