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Helpful answers
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Oct 5, 2016 6:35 PM in response to Leo8991by Meg St._Clair,You can check the warranty coverage on the phone here:
https://checkcoverage.apple.com
However, iPhones are generally only covered by warranty in the country they were originally intended for sale in. If the store from which you bought it was not an authorized reseller, they may have gotten it from anywhere. Also, if anyone other than Apple or an Authorized Apple Service provider has ever opened the phone, the warranty is void.
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Oct 5, 2016 6:43 PM in response to Meg St._Clairby Leo8991,The repair and service coverage is active, the store is not an authorized apple dealer. So what are my options as to getting my device fixed? I went to an authorized apple dealer here, and they said they cannot repair my device unless i have the original apple receipt. But, the electronic store only gave me theirs along with 3 months warranty. What are my options? The device has not been opened or such.
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Oct 6, 2016 6:45 AM in response to Leo8991by Meg St._Clair,Leo8991 wrote:
The repair and service coverage is active, the store is not an authorized apple dealer. So what are my options as to getting my device fixed? I went to an authorized apple dealer here, and they said they cannot repair my device unless i have the original apple receipt. But, the electronic store only gave me theirs along with 3 months warranty. What are my options? The device has not been opened or such.
You can certainly contact Apple directly and see what they say. Use the Contact Us link at the bottom right of every page. Or, click on the Support link at the top of the page.
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Oct 14, 2016 1:38 PM in response to Meg St._Clairby Leo8991,I contacted apple directly, they said that they would have sent a box for me to place the device and send it back to them for a replacement, but then they said there is no apple authorized apple support dealer in my country, and they cannot send it to my address, what do i do?
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Oct 14, 2016 5:47 PM in response to Leo8991by gdgmacguy,Since your phone can only get warranty service in the country it was intended to be sold, you will need to either bring the phone to that country or send it to someone you know in that country to bring it in to Apple for you.
This is the problem when you purchase an iPhone at an unauthorized reseller.
Best,
GDG