New IPhone 7 crashes WIFI signal

Just purchased the new IPhone 7 running IOS 10.0.2. 30 sec. after I connect to our home WIFI, the signal crashes for everyone on it. I have tried resetting the network setting, resetting the router/WIFI, and turning off and on every setting on the phone that has to do with WIFI connects. Nothing has worked. My son came over tonight and his new IPhone 7 did the same thing to our WIFI. Thanks for you help!

iPhone 7, iOS 10.0.2

Posted on Oct 5, 2016 6:10 PM

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22 replies

Mar 22, 2017 3:23 PM in response to catduramax

OK! I found the solution to this same problem I was having with my network and 7+. I run a seasonal business and I got my new 7+ back in December. I just started back in my office this week and every time I tried to connect my 7+ to the wifi it would kick all devices from the network and wouldn't allow a connection for about a minute. I spent well over an hour on the phone with my ISP about how I thought it may be a network modem/wifirouter issue. Finally we changed the security settings on the router to just WEP and it cured my issues, at least it seems for now. So far(the last hour) it hasn't crashed the router! So basically he said apparently it didn't like the WPA security and so we removed it! TADA! it now works!

Aug 13, 2017 4:44 PM in response to SnickZ.

SnickZ - are you in any way an apple "official" person? I see 131 people have this issue, and as you might have guessed I have it as well. When I turn off wifi on my iPhone 7 my network works beautifully, but if I turn it on for a little while and god forbid I start browsing on it the entire networks shuts down. I have a Netgear R7000 wifi router, and up until the latest update everything worked just fine; now its a disaster... Any thoughts?


Tom

Aug 18, 2017 11:08 AM in response to catduramax

So I had this exact problem, and it drove me crazy. I went and bought a new modem thinking the hardware was screwy (my router's diagnostics panel reported no internet from the modem). I did a firmware reset on the wifi router, same thing. After a little browsing on my iPhone 7 the whole network would come crashing down. Frustrated I decided to disable wifi on my phone. A couple of days later I wanted to test whether the problem was still occurring, so I turned my phone's wifi back on, and everything works just fine. I don't know if it will work for others, but it did for me! I can't really explain why - it just worked. Hope that helps somebody!

Oct 6, 2016 2:31 PM in response to catduramax

Greetings, catduramax!
Welcome to Apple Support Communities. I see you're having issue with home Wi-Fi network whenever an iPhone 7 joins. That won't be helpful for a harmonious family, and I'll be glad to help.
Recommended settings for Wi-Fi routers and access points -- Good job on troubleshooting the devices and router. You should check out this article to make sure everything is set up correctly as well.


Happy surfing!

Oct 15, 2016 2:22 PM in response to catduramax

My wife and I just purchased new iphone 7s last night and now we have the exact same problem. not only does it happen at our home it also crashes the wifi at my wife's parents house. I have also checked all network and router settings and that all looks good. If the phone isn't the problem, why would it have the same effect on two completely different wifi networks? We have had iPhone models 4 and 5 and also currently have 3 iPads. Not until we connected the iPhone 7 did we start having trouble.

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New IPhone 7 crashes WIFI signal

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