I have just updated to macOS Sierra and a glitch has occurred in iCloud mail that does not happen in the stand alone application Mail.
When scrolling in Safari using my wireless mouse, while viewing a post in iCloud mail the screen breaks up around the post?
Is this a common problem after updating to macOS Sierra?
iMac (21.5-inch, Late 2013), El Capitan upgrade
Not a common problem.
¿Does it happen in Safe Mode as well?
Hi Grant
The flickering of the surrounding area of the e-mail, It did not happen in safe mode!
That indicates that the problem causing your graphics problem is a third party application or extension in your user account. The safe start disables all third party code. Try disabling all of the extension in Safari and see if that helps.
If it does, you can find out which one by going back an enabling them one at a time until you find the guilty one.
Hi Alan
Went to Safari Preferences and extensions, turned off DuckDuckGo and AdBlock no difference to flickering?
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-06 17:35:17
Download EtreCheck from https://etrecheck.com
Runtime 2:01
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Hardware Information: ⓘ
iMac (21.5-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ⓘ
Intel Iris Pro
iMac 1920 x 1080
System Software: ⓘ
macOS Sierra 10.12 (16A323) - Time since boot: less than an hour
Disk Information: ⓘ
APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (879.98 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
Seagate Slim BK
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Kernel Extensions: ⓘ
/Applications/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-09-02) [Support]
[not loaded] com.roxio.TDIXController (2.0 - 2016-09-02) [Support]
/System/Library/Extensions
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-10-05) [Support]
System Launch Agents: ⓘ
[not loaded] 6 Apple tasks
[loaded] 173 Apple tasks
[running] 92 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 41 Apple tasks
[loaded] 164 Apple tasks
[running] 99 Apple tasks
Launch Agents: ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-14) [Support]
[running] com.hp.devicemonitor.plist (2012-05-26) [Support]
[loaded] com.hp.messagecenter.launcher.plist (2010-01-19) [Support]
Launch Daemons: ⓘ
[loaded] com.adobe.SwitchBoard.plist (2013-11-10) [Support]
[running] com.adobe.agsservice.plist (2016-10-06) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
User Launch Agents: ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2013-11-10) [Support]
[loaded] com.adobe.ARM.[...].plist (2013-11-10) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
TomTomHOMERunner Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
Internet Plug-ins: ⓘ
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-09-14) [Support]
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-27) [Support]
QuickTime Plugin: 7.7.3 (2016-09-14)
AdobePDFViewerNPAPI: 10.1.16 (2015-10-16) [Support]
AdobePDFViewer: 10.1.16 (2015-10-16) [Support]
CouponPrinter-FireFox_v2: 1.1.10 - SDK 10.6 (2013-09-04) [Support]
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-27) [Support]
SharePointBrowserPlugin: 14.6.8 - SDK 10.6 (2016-09-19) [Support]
DirectorShockwave: 12.2.5r195 - SDK 10.6 (2016-09-01) [Support]
JavaAppletPlugin: 15.0.1 - SDK 10.12 (2014-01-11) Check version
User internet Plug-ins: ⓘ
westpac-eaa: 1.0.1.381 - SDK 10.10 (2015-09-30) [Support]
Safari Extensions: ⓘ
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-09-25)
DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2016-10-06)
3rd Party Preference Panes: ⓘ
Flash Player (2016-08-30) [Support]
Time Machine: ⓘ
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 119.36 GB
Destinations:
disc [Local]
Total size: 499.76 GB
Total number of backups: 67
Oldest backup: 08/01/2016, 17:24
Last backup: 05/10/2016, 14:34
Size of backup disk: Adequate
Backup size 499.76 GB > (Disk used 119.36 GB X 3)
Top Processes by CPU: ⓘ
28% mdworker(14)
20% mds
2% WindowServer
2% fontd
1% kernel_task
Top Processes by Memory: ⓘ
688 MB kernel_task
172 MB helpd
164 MB Dropbox
164 MB mds_stores
139 MB mdworker(9)
Virtual Memory Information: ⓘ
3.85 GB Free RAM
4.15 GB Used RAM (3.11 GB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Oct 6, 2016, 04:59:37 PM Self test - passed
Oct 5, 2016, 02:33:50 PM ~/Library/Logs/DiagnosticReports/Dock_2016-10-05-143350_[redacted].crash
/System/Library/CoreServices/Dock.app/Contents/MacOS/Dock
These are the main items NOT loaded in Safe mode:
/Applications/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-09-02) [Support]
[not loaded] com.roxio.TDIXController (2.0 - 2016-09-02) [Support]
/System/Library/Extensions
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-10-05) [Support]
and these:
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-14) [Support]
[running] com.hp.devicemonitor.plist (2012-05-26) [Support]
[loaded] com.hp.messagecenter.launcher.plist (2010-01-19) [Support]
[loaded] com.adobe.SwitchBoard.plist (2013-11-10) [Support]
[running] com.adobe.agsservice.plist (2016-10-06) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
In addition, if you create a new User and do not experience the problem, these User-specific items are implicated:
[loaded] com.adobe.AAM.Updater-1.0.plist (2013-11-10) [Support]
[loaded] com.adobe.ARM.[...].plist (2013-11-10) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
TomTomHOMERunner Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
.
Thanks Grant will see if I can take it further with your information
Thank You!
Hi Grant
Created a new user and then logged in to my iCloud account, but still flashing around the e-mail as I scroll down!
Went to my local apple shop in Cardiff, Wales UK. Over a week to speak to a technician about it, by booking an appointment.
So at the moment looking at the list, I wonder if those items shown as running e.g. com.adobe.agsservice.plist (2016-10-06) and com.hp.devicemonitor.plist (2012-05-26) and com.adobe.agsservice.plist (2016-10-06) could be the first thing to check out.
Can they be deleted safely and if so where are they located?
/Library/LaunchAgents
/Library/LaunchDaemons
Use Finder Go Menu and cut and paste the strings above into the Go to Folder entry.
Hi Grant
Found those folders as you directed and removed them to "trash folder" closed safari, reopened safari
tried an e-mail with images and it still flickered. I then moved the files back to their folders.
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-09-14) [Support]
[running] com.hp.devicemonitor.plist (2012-05-26) [Support]
[loaded] com.hp.messagecenter.launcher.plist (2010-01-19) [Support]
[loaded] com.adobe.SwitchBoard.plist (2013-11-10) [Support]
[running] com.adobe.agsservice.plist (2016-10-06) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
The files left are I think these?
/Applications/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-09-02) [Support]
[not loaded] com.roxio.TDIXController (2.0 - 2016-09-02) [Support]
/System/Library/Extensions
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-10-05) [Support]
Do I remove these in the same way to trash as before?
Thank you again for your assistance.
You likely cannot actually remove those FOLDERS, as they are protected. Move the Files inside them to the Trash.
Add-ons will be evaluated and Loaded/not loaded only at STARTUP, so a restart will be required before it has any hope of making any difference
I've experienced something that might be related. I use a logitech mouse and when using the scroll wheel in Excel the wheel acts erratically. Jumps up and down when trying to scroll down. This happens with 2 different mice, so it is not the mice, and it is only noticeable in Excel so far. It started the minute that I updated to Sierra macOS.
Hi All
Revisited the files in /Library/LaunchAgents, /Library/LaunchDaemons.
Putting them in the trash and restarting the iMac, still flickering in iCloud Mail.
Having trouble finding these files to remove to trash and restart!
/Applications/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2016-09-02) [Support]
[not loaded] com.roxio.TDIXController (2.0 - 2016-09-02) [Support]
/System/Library/Extensions
[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-10-05) [Support]
(I have a video of the problem on my iPhone, but cannot paste into this discussion )
mac OS Sierra update?
