User profile for user: shoegirl17
shoegirl17 Author
User level: Level 1
8 points

apple watch fitness app closing

Is anyone else having issues with the fitness app on the apple watch? I start the workout and lock the screen. On some days, the app continues through the entire workout. On other days, it closes. When I glance down on my watch, it is still locked and i have to unlock to start tracking again. I have only had issues since I've upgraded to OS 3.

Apple Watch, watchOS 3

Posted on Oct 6, 2016 5:33 AM

Reply
Question marked as Top-ranking reply
User profile for user: Jonathan UK
Jonathan UK
User level: Level 10
164,015 points

Posted on Oct 6, 2016 5:38 AM

Hi


The following steps may help:


Check that Wrist Detection is turned on (on your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection.


Check that you are wearing your watch sufficiently snugly when exercising:

  • Apple Watch should be worn snugly, but comfortably on the top of your wrist.
  • Tracking can be affected if your watch loses contact with your skin, causing it to believe that it has been removed from your wrist.
  • A loose fitting band can trigger this by allowing your watch to lift from your wrist and/or by allowing clothing (for example, the end of a sleeve) to slip beneath the back of the watch.
  • Apple suggests that you consider tightening your band before workouts and loosening it again afterwards.
  • Better contact with your wrist may also improve heart rate sensor performance during your workout.

User uploaded file

  • Sensor performance can also be affected by temporary or permanent changes to your skin, such as some wrist tattoos.


    • More information:

    Use the Workout app on your Apple Watch - Apple Support

    Your heart rate. What it means, and where on Apple Watch you’ll find it. - Apple Support

    View in context
    5 replies
    Question marked as Top-ranking reply
    User profile for user: Jonathan UK
    Jonathan UK
    User level: Level 10
    164,015 points

    Oct 6, 2016 5:38 AM in response to shoegirl17

    Hi


    The following steps may help:


    Check that Wrist Detection is turned on (on your iPhone, in the Watch app, go to: My Watch (tab) > General > Wrist Detection.


    Check that you are wearing your watch sufficiently snugly when exercising:

    • Apple Watch should be worn snugly, but comfortably on the top of your wrist.
    • Tracking can be affected if your watch loses contact with your skin, causing it to believe that it has been removed from your wrist.
    • A loose fitting band can trigger this by allowing your watch to lift from your wrist and/or by allowing clothing (for example, the end of a sleeve) to slip beneath the back of the watch.
    • Apple suggests that you consider tightening your band before workouts and loosening it again afterwards.
    • Better contact with your wrist may also improve heart rate sensor performance during your workout.

    User uploaded file

  • Sensor performance can also be affected by temporary or permanent changes to your skin, such as some wrist tattoos.


    • More information:

    Use the Workout app on your Apple Watch - Apple Support

    Your heart rate. What it means, and where on Apple Watch you’ll find it. - Apple Support

    Reply
    User profile for user: Jonathan UK
    Jonathan UK
    User level: Level 10
    164,015 points

    Oct 6, 2016 5:45 AM in response to shoegirl17

    The following further steps may help:


    Restart both your iPhone and your watch:


    Unpair and re-pair your watch:

    Reply

    This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

    apple watch fitness app closing

    Welcome to Apple Support Community
    A forum where Apple customers help each other with their products. Get started with your Apple Account.
    Learn more Sign up