User profile for user: DannybanksNewcastle
DannybanksNewcastle Author
User level: Level 1
8 points

Unlock devices in apple configurator 2

Hello,


Recently been forced to use apple configurator 2 and have ran into a problem with all my devices having been supervised using apple configurator 1


if i user ever forgot there device password, i would simply pug the device in and apple configurator 1 would unlock the device.


Now i am no longer able to load apple configurator 1, if a user comes in with a device and forgot their passcode, i am unable to unlock it as apple configurator 2 doesnt have the unlock code stored.


can this be transfered from configurator 1 to 2?


Danny

MacBook Air (11-inch Mid 2013), macOS Sierra (10.12)

Posted on Oct 6, 2016 9:03 AM

Reply
3 replies
Sort By: 
User profile for user: sterling r
sterling r
User level: Community Specialist

Oct 7, 2016 9:16 AM in response to DannybanksNewcastle

Greetings, DannybanksNewcastle,
I understand that Apple Configurator 2 isn't unlocking supervised devices after updating from Apple Configurator 1. I'll be glad to help you with this.
Apple Configurator: Backing up and restoring data -- This article will help recover the data Configurator needs.
Apple Configurator 2 Help - Manage tokens and passcodes -- Click on "Clear the device passcode".
Apple Configurator 2 Help - Unsupervise devices -- Changing the device from Supervised to Unsupervised will help.


Take care!

Reply
User profile for user: raina_b22
raina_b22
User level: Community Specialist

Oct 12, 2016 8:43 AM in response to DannybanksNewcastle

Hi, DannybanksNewcastle. Since there isn't a backup of the phone in question, you'll need to contact Enterprise Support.​
Contact Apple for support and service -- This article will help you locate the phone number for support in your area. Let them know you need to speak with Enterprise and the issue and they'll be glad to put you in contact with them.


Cheers!

Reply
User profile for user: DannybanksNewcastle
DannybanksNewcastle Author
User level: Level 1
8 points

Oct 10, 2016 2:43 AM in response to sterling r

Hello Sterling R,


Thanks for the information.


I haven't used Time Machine before and the "Press Command-Shift-G to go to a specific folder" doesn't seem to work for me.


Is there any other way of getting apple configurator 1 devices to unlock using apple configurator 2.


Regards

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unlock devices in apple configurator 2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up