Vinnie908
Level 1 (4 points)
Notebooks

Q: MacBook Air 13" Mid 2013 Display

Anyone have an idea what might had happen? I wasn't doing anything out the ordinary but browsing the internet. I've tired the system management controller and resetting NVRAM. With no luck to fixing the screen. This laptop hasn't been dropped. I'm not sure why the picture uploaded upside down. IMG_9864.jpeg

MacBook Air (13-inch Mid 2013), iOS 10.0.2

Posted on Oct 6, 2016 10:02 AM

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Vinnie908

Q: MacBook Air 13" Mid 2013 Display

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  • by becky_s22,

    becky_s22 becky_s22 Oct 7, 2016 10:29 AM in response to Vinnie908
    Community Specialists
    Oct 7, 2016 10:29 AM in response to Vinnie908
    Hello Vinnie908,

    I see from your screenshot that there are lines appearing on a gray screen on your MacBook Air.  Given resetting the SMC and NVRAM didn't resolve this, I'd next like you to try booting to safe mode, and if that doesn't work, boot to macOS Recovery to see if the issue persists.

    1. Choose Apple menu > Shut Down.

    2. After your Mac shuts down, wait 10 seconds, then press the power button.

    3. Immediately after you hear the startup tone, press and hold the Shift key.

       

      You should press the Shift key as soon as possible after you hear the startup tone, but not before.

    4. Release the Shift key when you see the gray Apple logo and progress indicator.

    To leave safe mode, restart your Mac again, but don’t press and hold any keys during startup.

    macOS Sierra: Start up in safe mode

    About macOS Recovery

    If it continues in safe mode and while in macOS Recovery, then you'll need to get your Mac serviced.  You can learn more about getting service by using this link:

    Mac notebook Service Answer Center

    Take care.