edfrombuffalo
Level 1 (4 points)
Mac OS X

Q: system atempting to install new mail program, crashes, will not load

When clicking on mail icon, opens up to install new mail program, fails, says cannot import mail, check home folder for space, mail won't open.

iMac, OS X Yosemite (10.10.5)

Posted on Oct 6, 2016 11:10 AM

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edfrombuffalo

Q: system atempting to install new mail program, crashes, will not load

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Oct 6, 2016 11:39 AM in response to edfrombuffalo
    Level 9 (74,064 points)
    iTunes
    Oct 6, 2016 11:39 AM in response to edfrombuffalo

    How much free space do you have on your hard  drive?

  • by edfrombuffalo,

    edfrombuffalo edfrombuffalo Oct 6, 2016 1:20 PM in response to edfrombuffalo
    Level 1 (4 points)
    Mac OS X
    Oct 6, 2016 1:20 PM in response to edfrombuffalo

    2 terabytes

  • by edfrombuffalo,

    edfrombuffalo edfrombuffalo Oct 6, 2016 1:32 PM in response to edfrombuffalo
    Level 1 (4 points)
    Mac OS X
    Oct 6, 2016 1:32 PM in response to edfrombuffalo

    2 terabytes

  • by Eric Root,

    Eric Root Eric Root Oct 7, 2016 10:23 AM in response to edfrombuffalo
    Level 9 (74,064 points)
    iTunes
    Oct 7, 2016 10:23 AM in response to edfrombuffalo

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

  • by edfrombuffalo,

    edfrombuffalo edfrombuffalo Oct 7, 2016 4:43 PM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Oct 7, 2016 4:43 PM in response to Eric Root

    HI,

     

    Thank you but it didn't work; However, when i tried it with MailServiceAgent, it did not create a new version upon reboot.

    Should I put the old one, now on the desktop, back into the container folder and reboot again?

    Do you think upgrading to Sierra would fix this?

     

    thanks,

     

    Ed

  • by Eric Root,

    Eric Root Eric Root Oct 8, 2016 10:15 AM in response to edfrombuffalo
    Level 9 (74,064 points)
    iTunes
    Oct 8, 2016 10:15 AM in response to edfrombuffalo

    You are welcome. Put the file back and reboot. You can try running the combo update if you want. Next step would be  to reinstall the OS from the Recovery Partition, or upgrade to Sierra if you want to do that.

     

    10.10.5 Combo Update

  • by edfrombuffalo,

    edfrombuffalo edfrombuffalo Oct 9, 2016 2:28 PM in response to Eric Root
    Level 1 (4 points)
    Mac OS X
    Oct 9, 2016 2:28 PM in response to Eric Root

    So I tried to install the combo update and it says I don't have the requirements to do so, kinda like when it says I don't have room for the mail update-I have a 2tb drive with 1.9 of space-what's making it appear smaller, or....I dunno.  Thanks

  • by Eric Root,

    Eric Root Eric Root Oct 10, 2016 11:14 AM in response to edfrombuffalo
    Level 9 (74,064 points)
    iTunes
    Oct 10, 2016 11:14 AM in response to edfrombuffalo

    You are welcome.

     

    Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information