MacOS Sierra - iCloud Drive Documents & Desktop Keeps Getting Stuck Uploading

Hi There,


as the header says after enabling iCloud Drive to include Documents and Desktop the upload keeps getting stuck.


It has been almost 2 weeks since I began the nasty task of asking iCloud to include above mentioned folders. Total amount was about 100GB to upload. I have 1TB of iCloud Storage Space. iCloud is still uploading and still getting stuck after about 10 to 30 minutes of upload. I then have to reboot whereafter it starts to upload only to get stuck again.


I have been on the phone with Apple Care who had no clue what could be going on. They Said and I quote 'We dont have any upload problems with iCloud and your problem has not yet been recreated by others.'


I find that very hard to believe as I can repro this issue on 3 different systems.


I have Cable Speed of 400mbits downstream an 25mbit upstream. I have zero issues upstreaming to either dropbox or Spideroak at amazing speeds. But iCloud is the slowest thing I have ever experienced and like I said after 14 days, it has yet to complete about 40 GB. This is ridiculous IMO.


If anyone have any ideas as to what is yet again wrong with iCloud, I would sure like some advice


Thanks in Advance to anyone taking the time to post !

Posted on Oct 6, 2016 12:09 PM

Reply
8 replies

Oct 6, 2016 2:20 PM in response to Eric Root

Hi Eric,


thx for your time...


Yes, I have tried that about 20 times the past 14 days. Stuck, Stuck, Stuck...

Even tried creating a new account and signing in with that. Making sure that I had no remnants from old OS. But that posed identical issue...


Also tried going to the files which were NOT being uploaded (The Files with the Little Cloud Icon) and duplicating them and trowing the org away. Guess what, the iCloud icon disappeared but the file never got uploaded.


This new feature with Docs and Desktop should have never passed the state of being beta. I wonder how that got past all the testers. Perhaps no one was bothering to use this feature given the very bad track record of iCloud Drive.


I have been using Dropbox since the beginning and I have never had problems with it. None of real nature anyway. Same goes for Spideroak. Likewise, I have been testing Apples sync service sine mobile.me and it has never worked. Photoes constantly get stuck uploading, iCloud Drive fails to upload large amounts of date and now with macOS Sierra the Documents completely fail to upload and aren't being recognized when duplicated or renamed. I dont understand why they keep releasing software that just fails to work as advertised.


This is a major disaster waiting to happen.

Oct 6, 2016 2:30 PM in response to MortenJamesCarlsen

There can be issues between you and the Icloud drive that are not present with the other places you are using.


For instance - your data may be going through heavy traffic - or an area with heavy rain and that is causing burps in the connection.


Your internet connection to your providers office may not drop - but from there to Apple anything can happen.


Are you rebooting because the desktop appears to be frozen? or you can't use the mouse and/or keyboard? In that case its an issue with the finder desktop - so while uploading try keeping the activity monitor open -- in your case on network so you can see what is going on -- as the activity monitor may start refreshing again if you give it a chance.

Oct 17, 2016 4:55 PM in response to MortenJamesCarlsen

Same issue here. Stuck at 7.39 GB of 70.25 GB of docs to upload.


Not sure how to stop syncing other than signing out of iCloud then back in, but when I try to sign out of iCloud it tells me:


"iCloud Drive needs to finish updating before continuing with sign out.


Your documents will be downloaded and copied to a folder named "iCloud Drive (Archive)" in your home folder on this Mac."

Oct 18, 2016 5:31 AM in response to Mark Christenson

It took me 3 weeks before my documents were all completely uploaded.

At least according to the information in the status field of the finder.


After beginning this here post, I called Apple Support which provided me with excellent service via screen sharing and what not. I think we were on for an hour.


While not finding the reason we did mange to find an undocumented and black-box workaround.


It appears that Time Machine was interfering with the sync or vice versa, the support agent could not tell...

At least while the iCloud upload was stuck the Time Machine was 'trying' to perform a backup but that process NEVER progressed. To we cancelled the current backup after which the upload to iCloud commenced.


While the upload indeed commenced the Status in Finder was stuck. So the Finder was indicating that it still needed to upload a lot of stuff but that stuff was actually already uploaded. So we came to the conclusion that the Finder was getting stuck on its progress and thus was not correctly reflecting the actual upload in its status.


The agent asked me to reboot the Mac which I did to see if that would reset the Finder's status. It did. After the reboot the Finder showed that all files had been uploaded.


The agent was surprised by this and said that he was going to log this a bug.


He also stated something which was new to me and something you can all try....


Given the fact the since I had begun uploading the Documents to iCloud the Time Machine had been stuck on its backup (2 weeks) and cancelling that backup ended up fixing the upload to iCloud, the agent was led to the conclusion that something was interfering. He asked me if the Time Machine was setup via the AirPort Extreme. It was. He asked me whether it was setup via cable or air. It was over air. He asked me to physically pull the power on the Airport Extreme (First shutdown Mac) and plug it back in and let it 'do its thing' for 5 minutes. He told me that during boot the unit would check the hard drive and perform some kind of initialisation. When the green light on the unit goes on again, boot the Mac and see check if stuff gets back to 'normal'...


It did, I have not had a single incident since this... So the problem may well be related to Time Machine setup to backup via the AirPort Extreme via Air (WLAN)...


In the end, I can't know for sure. And not knowing the root of the issue is troublesome as it, in theory, could re-occur any time and I would have to start over..


That being said, the iCloud Document & Desktop sync feature is literally saving me countless hours of copying every week given the fact that I work and develop using 3 different Computers. To me this whole thing wound up being worth the stretch... And given the fact that macOS Sierra is still brand new, I hope and believe that once Apple can collect enough user scenarios when this problem is happening, they can fix it with an incremental.


Thanks to all those who contributed to this post... And don't forget -> Provide the Feedback to Apple when and if you have this problem as it enables them to better understand the nature of the issue and thus ultimately fix it !

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MacOS Sierra - iCloud Drive Documents & Desktop Keeps Getting Stuck Uploading

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