Q: iTunes this is unforgivable!!
I noticed in my iTunes library that a song was missing, not just any song and iTunes purchased song (Pretty Girls from Despicable Me soundtrack). I found the folder it should have been in and the folder was empty. So I went to the iTunes store and it showed the song was suppose to be in my library and to click play to listen to it but no file so it doesn't play. I looked in my purchases for a place to download the file and there was nothing. I decided that since I just had the one song that maybe, MAYBE if I completed the album it would re-download the song. I watched as the song click by and it said downloading but when I go to find the song nope, not there. All the other songs were there but not the one I'm looking for.
So now I'm posting here because I feel this should not happen at all. There should be some way to re-download songs that iTunes itself LOSES the you have purchased from the iTunes store. I was advised to call iTunes support by this web page but was unable to as it wanted a serial number, a serial number for the iTunes software on my windows computer? So recap, a purchased iTunes song listed in my purchased items goes missing, I hunt for a file or a place to download it with no luck, I then spend additional money to complete the album its from and get the additional songs but not the one I was hunting for to begin with. I then try to contact support only to be asked for a serial number I am given no understanding as to what or where to find.
Please find away to allow me to download my purchased music to the registered computer I've been using for the past five years.
Windows PC, Windows XP
Posted on Oct 6, 2016 11:54 AM