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All replies
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Helpful answers
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Oct 6, 2016 12:51 PM in response to amal34by Carolyn Samit,Restart your iPhone then try again.
- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to turn your device completely off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
Make sure you have a backup to restore from if necessary either using iTunes or wirelessly > How to back up your iPhone, iPad, and iPod touch - Apple Support
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