SM_Canon
Level 1 (6 points)
iPhone

Q: iPhone 7 Plus telephoto camera not working

Is anyone having problems with the iPhone 7 Plus telephoto lens not activating. I'll go to the camera app and hit the 2x zoom feature but it is appearing to not be activating the 56mm camera on the front. I'm covering the lens with my finger, the camera on the right hand side and the iPhone still displays a picture despite me covering up one of the teo cameras. I just can't get it to activate the second camera. it appears to only be digitally zooming. I'll be doing this outside and it'll only digitally zoom when I cover up the second lens.

iPhone 7 Plus, iOS 10.0.2

Posted on Oct 6, 2016 2:45 PM

by Wallen83,Solvedanswer
Wallen83 Wallen83
Level 1 (18 points)
iPhone
A:

it only works in bright conditions. and that the focus point may not be too close.

try it outdoors and with an object that is farther away. I hope things work out! write when you tried

Posted on Oct 20, 2016 12:54 PM

Close
SM_Canon

Q: iPhone 7 Plus telephoto camera not working

  • All replies
  • Helpful answers

  • by Mr. Patagucci,Helpful

    Mr. Patagucci Mr. Patagucci Oct 9, 2016 11:46 AM in response to SM_Canon
    Level 1 (9 points)
    iPhone
    Oct 9, 2016 11:46 AM in response to SM_Canon

    Im having this same issue. I heard from someone that it might not work untill the next software update... but I have no idea and haven't found anything to help online. If someone else knows people comment.

  • by Wallen83,Solvedanswer

    Wallen83 Wallen83 Oct 20, 2016 12:54 PM in response to SM_Canon
    Level 1 (18 points)
    iPhone
    Oct 20, 2016 12:54 PM in response to SM_Canon

    it only works in bright conditions. and that the focus point may not be too close.

    try it outdoors and with an object that is farther away. I hope things work out! write when you tried

  • by Jeremypcp,

    Jeremypcp Jeremypcp Oct 15, 2016 12:05 AM in response to Wallen83
    Level 1 (4 points)
    Oct 15, 2016 12:05 AM in response to Wallen83

    I noticed the same issue until I came here and read Wallen83's reply.  I tried facing the camera to a ceiling light and it switched automatically to the telephoto camera then i covered the telephoto camera again and a second later it switched back to the wide angle camera until i removed my finger.

     

    Thank you so much for your help Wallen83.

  • by Doesntmstter,

    Doesntmstter Doesntmstter Oct 15, 2016 12:13 AM in response to SM_Canon
    Level 1 (4 points)
    iPhone
    Oct 15, 2016 12:13 AM in response to SM_Canon

    I Have just done the "test" you have mentioned and can assure you mine works as it should.

     

    maybe look at doing a forced reset? Or fresh iOS install..

  • by mena88aziz,

    mena88aziz mena88aziz Oct 20, 2016 12:46 PM in response to SM_Canon
    Level 1 (4 points)
    iPhone
    Oct 20, 2016 12:46 PM in response to SM_Canon

    I Do have the same problem with my 2 x iPhone 7plus

    if I covered the lfet camer with fing or tape never affect the q of the picture if do zoomed in 2x

    i Called apple  customer service they never helped

    we need help i see so many people haveing the same problem

    is it relay the sconed camer never work and apple just fraud Custmers

  • by SM_Canon,

    SM_Canon SM_Canon Oct 20, 2016 1:02 PM in response to SM_Canon
    Level 1 (6 points)
    iPhone
    Oct 20, 2016 1:02 PM in response to SM_Canon

    It appears that Wallen83 is correct. The focus point can't be too close to the lens in addition to having enough ambient light. Although ambient light shouldnt matter a whole lot when switching lens type. Hopefully apple will address  this in the future and maybe not require a minimum ambient light conditions in order to use the telephoto lens. Additionally, when I was using the telephoto lens, it appears that the wide angle lens also assists in selecting the appropriate exposure setting. Thanks for the tip!

  • by anilsudhakaran,

    anilsudhakaran anilsudhakaran Oct 20, 2016 1:59 PM in response to SM_Canon
    Level 4 (1,552 points)
    Oct 20, 2016 1:59 PM in response to SM_Canon

    The telephoto lens will work only in good light conditions.