peterfromduffy

Q: Photos not working properly

Using Photos has become very frustrating. I double click on photos and it takes forever to expand. The system is prone to freezing whenever I am trying to edit or move photos. I have about 2000 photos in the library which is less than what I used to have in my iPhoto library which gave me none of the trouble I am currently experiencing.  I have run EtreCheck and copied the results below in the hope someone can help.

 

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-06 21:03:19

Download EtreCheck from https://etrecheck.com

Runtime 2:11

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is too slow

Description:

Photos application very slow or freezes, slows down other applications

 

Hardware Information:

    iMac (21.5-inch, Late 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac14,1

    1 2.7 GHz Intel Core i5 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n/ac

 

Video Information:

    Intel Iris Pro

        iMac 1920 x 1080

 

System Software:

    macOS Sierra  10.12 (16A323) - Time since boot: less than an hour

 

Disk Information:

    APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) /  [Startup]: 999.03 GB (779.30 GB free)

            Core Storage: disk0s2 999.35 GB Online

 

USB Information:

    Western Digital My Passport 0748

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. MacBook Air SuperDrive

    EPSON EPSON WorkForce 630 Series

    Lexar Echo

 

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

 

Gatekeeper:

    Mac App Store and identified developers

 

Kernel Extensions:

        /System/Library/Extensions

    [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-10-04) [Support]

    [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2016-10-04) [Support]

    [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6 - 2016-10-04) [Support]

    [not loaded]    com.wdc.driver.USBHP (1.0.11 - 2016-10-04) [Support]

    [loaded]    com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2016-10-04) [Support]

 

System Launch Agents:

    [not loaded]    6 Apple tasks

    [loaded]    173 Apple tasks

    [running]    92 Apple tasks

 

System Launch Daemons:

    [not loaded]    41 Apple tasks

    [loaded]    160 Apple tasks

    [running]    102 Apple tasks

 

Launch Agents:

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-15) [Support]

    [running]    com.amazon.sendtokindle.launcher.plist (2014-06-04) [Support]

    [loaded]    com.epson.ews.launcher.plist (2010-01-07) [Support]

    [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

 

Launch Daemons:

    [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-15) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-15) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-08-30) [Support]

    [running]    com.fitbit.galileod.plist (2015-10-30) [Support]

    [loaded]    com.google.keystone.daemon.plist (2016-09-02) [Support]

    [running]    com.syniumsoftware.CleanAppDaemon.plist (2015-03-26) [Support]

    [running]    com.wdc.SmartwareDriveService.plist (2013-11-12) [Support]

    [running]    com.wdc.WDSmartWareService.plist (2013-11-12) [Support]

 

User Launch Agents:

    [failed]    com.adobe.ARM.[...].plist (2011-06-30) [Support]

    [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2009-11-13)

    [failed]    com.ecamm.printopia.plist (2012-05-30) [Support]

 

User Login Items:

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    TomTomMyDriveConnectHelper    Application  (/Applications/TomTom MyDrive Connect.app/Contents/MacOS/TomTomMyDriveConnectHelper.app)

    EEventManager    Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

    WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)

    WDSecurityHelper    Application  (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)

    TomTomHOMERunner    Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)

    Console    Application  (/Applications/Utilities/Console.app)

    EEventManager    Application  (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

    WD Quick View    Application  (/Library/Application Support/WDSmartWare/WDQuickView.app)

 

Internet Plug-ins:

    Flip4Mac WMV Plugin: 2.3.8.1 (2011-01-14) [Support]

    FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

    QuickTime Plugin: 7.7.3 (2016-09-14)

    AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-07) [Support]

    AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-07) [Support]

    Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

    Google Earth Web Plug-in: 6.0 (2011-05-17) [Support]

    Silverlight: 4.0.51204.0 (2011-04-05) [Support]

    iPhotoPhotocast: 7.0 (2010-04-06)

 

3rd Party Preference Panes:

    CleanApp Logging Service (2015-03-26) [Support]

    Flash Player (2016-08-30) [Support]

    Flip4Mac WMV (2011-01-14) [Support]

 

Time Machine:

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 999.03 GB Disk used: 219.73 GB

    Destinations:

        My Passport for Mac [Local]

        Total size: 499.73 GB

        Total number of backups: 83

        Oldest backup: 14/11/14, 10:29 am

        Last backup: 6/10/16, 8:32 pm

        Size of backup disk: Too small

            Backup size 499.73 GB < (Disk used 219.73 GB X 3)

 

Top Processes by CPU:

         2%    WindowServer

         2%    fontd

         2%    kernel_task

         0%    com.apple.AmbientDisplayAgent

         0%    Console

 

Top Processes by Memory:

    686 MB    kernel_task

    434 MB    com.apple.WebKit.WebContent(3)

    336 MB    mdworker(21)

    287 MB    Safari

    115 MB    Console

 

Virtual Memory Information:

    3.04 GB    Free RAM

    4.96 GB    Used RAM (2.50 GB Cached)

    0 B    Swap Used

 

Diagnostics Information:

    Oct 6, 2016, 08:54:25 PM    Self test - passed

    Oct 6, 2016, 08:51:35 PM    ~/Library/Logs/DiagnosticReports/MTLCompilerService_2016-10-06-205135_[redacted ].crash

        /System/Library/Frameworks/Metal.framework/Versions/A/XPCServices/MTLCompilerSe rvice.xpc/Contents/MacOS/MTLCompilerService

    Oct 5, 2016, 12:12:02 AM    ~/Library/Logs/DiagnosticReports/cloudd_2016-10-05-001202_[redacted].crash

        /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

    Oct 5, 2016, 12:03:00 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-05-000300_[redacted].hang

        /Applications/Safari.app/Contents/MacOS/Safari

    Oct 4, 2016, 08:47:47 PM    /Library/Logs/DiagnosticReports/Photos_2016-10-04-204747_[redacted].hang

        /Applications/Photos.app/Contents/MacOS/Photos

    Oct 4, 2016, 08:47:45 PM    /Library/Logs/DiagnosticReports/Google Chrome_2016-10-04-204745_[redacted].hang

        /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

iMac, OS X Yosemite (10.10.5), Recently upgraded to Sierra Version

Posted on Oct 6, 2016 4:48 PM

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Q: Photos not working properly

  • All replies
  • Helpful answers

  • by Allan Jones,

    Allan Jones Allan Jones Oct 6, 2016 6:35 PM in response to peterfromduffy
    Level 8 (35,279 points)
    iPad
    Oct 6, 2016 6:35 PM in response to peterfromduffy

    I would start by removing ALL the Western Digital software. It is not needed and has been wonky on Macs for years. I had it on both modern Macs and the older PowerPC Macs and it caused instability, stalls, and overheating.

     

    Next, get rid of CleanApp. You need NO cleaning apps--OSX knows how to lick itself clean.

     

    Make sure your Fitbit software is up to date. There are reports around here of it not playing well with OS 10.11 and 10.12, but at least get the most recent version,

  • by peterfromduffy,

    peterfromduffy peterfromduffy Oct 6, 2016 10:08 PM in response to Allan Jones
    Level 1 (8 points)
    Desktops
    Oct 6, 2016 10:08 PM in response to Allan Jones

    Removed WD software and CleanApp and Fitbit. Seems to have made little difference. Have done another test with EtreCheck, results below.

     

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-07 16:03:17

    Download EtreCheck from https://etrecheck.com

    Runtime 1:26

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Photos app not working. Incredibly slow to the point where it is unusable. Double click on photos and they take forever to expand.

     

    Hardware Information:

        iMac (21.5-inch, Late 2013)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac14,1

        1 2.7 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information:

        Intel Iris Pro

            iMac 1920 x 1080

     

    System Software:

        macOS Sierra  10.12 (16A323) - Time since boot: less than an hour

     

    Disk Information:

        APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 999.03 GB (782.00 GB free)

                Core Storage: disk0s2 999.35 GB Online

     

    USB Information:

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. MacBook Air SuperDrive

        Lexar Echo

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Gatekeeper:

        Mac App Store and identified developers

     

    Kernel Extensions:

            /System/Library/Extensions

        [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-10-04) [Support]

        [not loaded]    com.wdc.driver.1394HP (1.0.11 - SDK 10.4 - 2016-10-04) [Support]

        [not loaded]    com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6 - 2016-10-04) [Support]

        [not loaded]    com.wdc.driver.USBHP (1.0.11 - 2016-10-04) [Support]

        [not loaded]    com.wdc.driver.USB_64HP (1.0.0 - SDK 10.6 - 2016-10-04) [Support]

     

    System Launch Agents:

        [not loaded]    6 Apple tasks

        [loaded]    174 Apple tasks

        [running]    77 Apple tasks

        [killed]    14 Apple tasks

        14 processes killed due to insufficient RAM

     

    System Launch Daemons:

        [not loaded]    42 Apple tasks

        [loaded]    162 Apple tasks

        [running]    87 Apple tasks

        [killed]    12 Apple tasks

        12 processes killed due to insufficient RAM

     

    Launch Agents:

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-15) [Support]

        [running]    com.amazon.sendtokindle.launcher.plist (2014-06-04) [Support]

        [loaded]    com.epson.ews.launcher.plist (2010-01-07) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-15) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-15) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-30) [Support]

        [running]    com.fitbit.galileod.plist (2015-10-30) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-02) [Support]

        [running]    com.syniumsoftware.CleanAppDaemon.plist (2015-03-26) [Support]

        [running]    com.wdc.SmartwareDriveService.plist (2013-11-12) [Support]

        [running]    com.wdc.WDSmartWareService.plist (2013-11-12) [Support]

     

    User Launch Agents:

        [failed]    com.adobe.ARM.[...].plist (2011-06-30) [Support]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2009-11-13)

        [failed]    com.ecamm.printopia.plist (2012-05-30) [Support]

     

    User Login Items:

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        TomTomMyDriveConnectHelper    Application  (/Applications/TomTom MyDrive Connect.app/Contents/MacOS/TomTomMyDriveConnectHelper.app)

        EEventManager    Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

        TomTomHOMERunner    Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)

        Console    Application  (/Applications/Utilities/Console.app)

        EEventManager    Application  (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)

        WD Quick View    Application  (/Library/Application Support/WDSmartWare/WDQuickView.app)

     

    Internet Plug-ins:

        Flip4Mac WMV Plugin: 2.3.8.1 (2011-01-14) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-14)

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-07) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-07) [Support]

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        Google Earth Web Plug-in: 6.0 (2011-05-17) [Support]

        Silverlight: 4.0.51204.0 (2011-04-05) [Support]

        iPhotoPhotocast: 7.0 (2010-04-06)

     

    3rd Party Preference Panes:

        Flash Player (2016-08-30) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

             3%    WindowServer

             2%    fontd

             1%    kernel_task

             0%    com.apple.AmbientDisplayAgent

             0%    TomTom MyDrive Connect

     

    Top Processes by Memory:

        724 MB    kernel_task

        401 MB    mdworker(17)

        123 MB    Mail

        106 MB    mds_stores

        106 MB    assistant_service

     

    Virtual Memory Information:

        2.25 GB    Free RAM

        5.75 GB    Used RAM (3.56 GB Cached)

        22 MB    Swap Used

     

    Diagnostics Information:

        Oct 7, 2016, 03:57:32 PM    ~/Library/Logs/DiagnosticReports/Adobe AIR Application Installer_2016-10-07-155732_[redacted].crash

            com.adobe.air.ApplicationInstaller - /Applications/Utilities/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer

        Oct 7, 2016, 03:33:31 PM    Self test - passed

        Oct 7, 2016, 03:17:21 PM    ~/Library/Logs/DiagnosticReports/com.apple.PhotoThemeService_2016-10-07-151721_ [redacted].crash

            /System/Library/PrivateFrameworks/PhotoLibraryPrivate.framework/Versions/A/Fram eworks/PhotoPrintProduct.framework/Versions/A/XPCServices/com.apple.PhotoThemeSe rvice.xpc/Contents/MacOS/com.apple.PhotoThemeService

        Oct 6, 2016, 08:51:35 PM    ~/Library/Logs/DiagnosticReports/MTLCompilerService_2016-10-06-205135_[redacted ].crash

            /System/Library/Frameworks/Metal.framework/Versions/A/XPCServices/MTLCompilerSe rvice.xpc/Contents/MacOS/MTLCompilerService

        Oct 5, 2016, 12:12:02 AM    ~/Library/Logs/DiagnosticReports/cloudd_2016-10-05-001202_[redacted].crash

            /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

        Oct 5, 2016, 12:03:00 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-05-000300_[redacted].hang

            /Applications/Safari.app/Contents/MacOS/Safari

        Oct 4, 2016, 08:47:47 PM    /Library/Logs/DiagnosticReports/Photos_2016-10-04-204747_[redacted].hang

            /Applications/Photos.app/Contents/MacOS/Photos

        Oct 4, 2016, 08:47:45 PM    /Library/Logs/DiagnosticReports/Google Chrome_2016-10-04-204745_[redacted].hang

            /Applications/Google Chrome.app/Contents/MacOS/Google Chrome