HT206186: Use Photos on your Mac

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Dascal_sami

Q: hello.

I just change my hard drive. I was at the Apple Store and they instal the new iOS ,I asked them if my picture or my music my video will be lost and they told me that I will have all my my stuff like before. but there is nothing in my computer. can you please tell me what to do now? thank you

MacBook Pro, iOS 10.0.2

Posted on Oct 6, 2016 5:23 PM

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Q: hello.

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  • by VikingOSX,

    VikingOSX VikingOSX Oct 6, 2016 10:21 PM in response to Dascal_sami
    Level 7 (21,309 points)
    Mac OS X
    Oct 6, 2016 10:21 PM in response to Dascal_sami

    You are not talking to Apple here as they do not participate in these user-to-user communities. Get your missing media from the backup that you made before you went to the Apple Store, or you need to have a conversation with that store manager. If you do not have a backup, then you may be out of luck.