Q: Activation issue ISO 10 Sept 2016
After updating my Ipad to IOS 10.0.2 I have been unable to activate it because it says I am not accessing it with the original Apple log. Makes no sense. I purchased the Ipad new in Sept of 2013 from Dabs.com. It has been linked to my Apple account up to 10 days ago (I deleted it from my profile per Apple's own help website suggestion as one way to remedy my problem, the other restoring/updating the Ipad from with ITunes). I have contacted Apple support (I have two Apple case numbers). I was asked by Apple support to provide proof of purchase which I did. I am now told the receipt I provided does not match my Ipad but Apple won't help with any details to help sort out the situation. The Ipad is mine and actually was linked to my account from the date of purchase in September of 2013 until I deleted it at Apple's own help website suggestion. I have now not had access to my £460 ipad for over 10 days and have wasted money and time talking to 4 different Apple operatives, having made 6 calls and NONE of whom seem able to remedy what is a ridiculous situation. Alexandre Vitorino (Apple) seems to have the best handle on how bizarre this situation is. PLEASE can someone remedy this? A software update on an Ipad I own should not prevent me using it, and then require me to prove I actually own it before I use it again!! I am a professional businessman who uses this for board meetings. I have a receipt for my device and am getting treated like some sort of criminal.
My heartfelt sympathy for anyone who either can't find their original receipt and/or forgets their original Ipad log-in because Apple will not help you and your Ipad will be as worthless as mine currently is! 
If you are in the same situation please confirm to this post. I cannot be alone, though it feels like it!
Message was edited by: cibble10
iPad 2, iOS 10.0.2, null
Posted on Oct 6, 2016 6:42 PM