NJDad

Q: add faces not working.

"add faces" in photos 2.0 is not working.  When I click the +  the white circle never appears.

 

Sometimes it will work for 2 or 3 pictures then just the circle just stops appearing.

 

This started when I upgraded to macOS Sierra 10.12

iMac (Retina 5K, 27-inch, Late 2014)

Posted on Oct 6, 2016 7:37 PM

Close

Q: add faces not working.

  • All replies
  • Helpful answers

  • by LarryHN,

    LarryHN LarryHN Oct 6, 2016 9:14 PM in response to NJDad
    Level 10 (85,414 points)
    Photos for Mac
    Oct 6, 2016 9:14 PM in response to NJDad

    Is the initial people scan complete?

     

    LN

  • by NJDad,

    NJDad NJDad Oct 7, 2016 3:56 AM in response to LarryHN
    Level 1 (5 points)
    Photos for Mac
    Oct 7, 2016 3:56 AM in response to LarryHN

    Yes, the initial people scan was complete.

  • by léonie,

    léonie léonie Oct 7, 2016 4:17 AM in response to NJDad
    Level 10 (108,438 points)
    iCloud
    Oct 7, 2016 4:17 AM in response to NJDad

    When I click the +  the white circle never appears.

     

    Sometimes it will work for 2 or 3 pictures then just the circle just stops appearing.

    Try if quitting Photos and restarting will help.  This used to work on El Capitan-

  • by NJDad,

    NJDad NJDad Oct 7, 2016 5:45 AM in response to léonie
    Level 1 (5 points)
    Photos for Mac
    Oct 7, 2016 5:45 AM in response to léonie

    Quitting photos sometimes works, but then it stops working. 

     

    I have a lot of pictures, 77k  on my external LaCie thunderbolt drive.  I don't know if I am overwhelming the photos program.

  • by léonie,

    léonie léonie Oct 7, 2016 6:48 AM in response to NJDad
    Level 10 (108,438 points)
    iCloud
    Oct 7, 2016 6:48 AM in response to NJDad

    Photos can migrate any iPhoto Library or Aperture Library, so it should be good for 1000000 photos.

     

    There must be another reason.  Do you have enough free storage on your system drive?  Or is there perhaps a problem with your Photos Library on the external drive? Is the external drive correctly formatted MacOS Extended (Journaled) and locally mounted? 

     

    You may want to create a small Photos Library for testing on your system drive, then try to add faces. Do you have the same problem in a brand-new Photos Library?

    See this Help page on how to create a new library and to switch between libraries:   https://help.apple.com/photos/mac/1.2/?lang=en#/pht6d60b524

  • by NJDad,

    NJDad NJDad Oct 7, 2016 7:22 AM in response to léonie
    Level 1 (5 points)
    Photos for Mac
    Oct 7, 2016 7:22 AM in response to léonie

    Thanks, I will try the new library tonight.   On my system drive I have 46G available on the External drive I have 233G available.

  • by NJDad,

    NJDad NJDad Oct 8, 2016 5:46 AM in response to léonie
    Level 1 (5 points)
    Photos for Mac
    Oct 8, 2016 5:46 AM in response to léonie

    I cleaned up my system drive and now have 688G available.  My external drive is formatted Mac OS Extended (journaled).  The external drive is attached directly to my iMac with a thunderbolt cable.

     

    I created a small library with about 100 photos, and ran into the same problem. 

     

    Also as a side note, when importing photos from a SD disk, Photos is not deleting the pictures when the "delete after import" box is selected.  This is also a new event with the upgrade.

  • by NJDad,

    NJDad NJDad Oct 9, 2016 9:39 AM in response to léonie
    Level 1 (5 points)
    Photos for Mac
    Oct 9, 2016 9:39 AM in response to léonie

    I removed an app called "dr. cleaner pro" which seemed to be causing the problem.

     

    Thanks for your help.

  • by NJDad,

    NJDad NJDad Oct 11, 2016 2:21 PM in response to léonie
    Level 1 (5 points)
    Photos for Mac
    Oct 11, 2016 2:21 PM in response to léonie

    Removing the app was only a temporary fix temporary ... still not working

  • by léonie,

    léonie léonie Oct 11, 2016 10:54 PM in response to NJDad
    Level 10 (108,438 points)
    iCloud
    Oct 11, 2016 10:54 PM in response to NJDad

    Try to delete the photos preferences files.  Perhaps there is permissions issue or similar with these files in the user library:

     

    • Remove Photos's caches in the Containers folder ~/Library/Containers/com.apple.Photos/Data/Library/Caches that stores data to pass to other services. I'd delete the complete folder ~/Library/Containers/com.apple.Photos/  and restart the Mac, then try again.Your user library may still be hidden.
    • To reveal the hidden User Library:
      • Bring the Finder forward by clicking on the Desktop or the Finder icon in the Dock.
      • Select your user/home folder (with the house icon in the Finder sidebar)
      • With that Finder window as the front window, press the key combination ⌘J to bring up the View options.
      • In the View options panel enable ’Show Library Folder’. That will make your user library folder visible in your Home folder, if it is still hidden.
      • Open your Home folder, then the Library folder, then Containers.
      • Move the complete folder ~/Library/Containers/com.apple.Photos to your desktop. Move the entire folder, not just the contents.