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Helpful answers
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Oct 6, 2016 9:29 PM in response to soon to be xappleuserby Tesserax,We are all Apple-product users here at the Apple Support Communities. Apple representatives may or may not read/respond to posts here. You should contact Apple Support directly to try to resolve the issue with your MacBook Air.
Did you purchase AppleCare with your MacBook Air? It should be covered if you did.
Finally, the following Cult of Mac article may prove helpful.