Romplestiliskin

Q: Wifi -assist buggy in latest iOS 10.x and iPhone 7

At first, wifi-assist worked perfectly. If you left wifi on, it would connect to the wifi signal seamlessly even though you were not in Airplane mode.

 

Lately, however, it's not working as it should. It occasionally connects normally, but most times it does not. However, it works just fine if you are in Airplane mode.

 

Does anyone else have this problem?

iPhone 7 Plus, iOS 10

Posted on Oct 6, 2016 7:53 PM

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Q: Wifi -assist buggy in latest iOS 10.x and iPhone 7

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  • by sterling r,

    sterling r sterling r Oct 7, 2016 3:53 PM in response to Romplestiliskin
    Community Specialists
    Oct 7, 2016 3:53 PM in response to Romplestiliskin
    Hi Romplestillskin,


    Congratulations on your new iPhone 7 running iOS 10! I understand that your Wi-Fi Assist is not working as expected. Wi-Fi assist should activate your data connection when the Wi-Fi signal is weak.
     

    How Wi-Fi Assist works

    With Wi-Fi Assist, you can stay connected to the Internet even if you have a poor Wi-Fi connection. For example, if you're using Safari with a poor Wi-Fi connection and a webpage doesn't load, Wi-Fi Assist will activate and automatically switch to cellular so that the webpage continues to load. You can use Wi-Fi Assist with most apps like Safari, Apple Music, Mail, Maps, and more. 
    When Wi-Fi Assist is activated, you'll see the cellular data icon in the status bar on your device.
    Because you'll stay connected to the Internet over cellular when you have a poor Wi-Fi connection, you might use more cellular data. For most users, this should only be a small percentage higher than previous usage. If you have questions about your data usage, learn more about managing your cellular data or contact Apple Support.
    You can use Wi-Fi Assist with any iOS device with iOS 9 or later, except for these models: iPhone 4s, iPad 2 Wi-Fi+Cellular, iPad (3rd generation) Wi-Fi+Cellular, and iPad mini (1st generation) Wi-Fi+Cellular. 


    About Wi-Fi Assist


    If this is not working as expected, you can try a simple restart for the iPhone.  Restart your iPhone, iPad, or iPod touch 


    You can also reset your iPhone's network settings to resolve the issue. Please note. Resetting these settings will remove all previously saved Wi-Fi networks. 


    Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


    This should have your Wi-Fi Assist working as expected. Thanks for using Apple Support Communities to post your question. Have a great day.