Suki2009

Q: I changed internet providers and my phone and I pad connected to the new network just fine but my Apple TV won't !..... any thoughts?

MY Apple TV won't pick up the wi fi network

Posted on Oct 6, 2016 8:18 PM

Close

Q: I changed internet providers and my phone and I pad connected to the new network just fine but my Apple TV won't !..... any though ... more

  • All replies
  • Helpful answers

  • by vazandrew,Solvedanswer

    vazandrew vazandrew Oct 6, 2016 8:47 PM in response to Suki2009
    Level 6 (19,303 points)
    Apple TV
    Oct 6, 2016 8:47 PM in response to Suki2009

    Can you elaborate?

  • by Suki2009,

    Suki2009 Suki2009 Oct 6, 2016 8:55 PM in response to vazandrew
    Level 1 (4 points)
    Apple TV
    Oct 6, 2016 8:55 PM in response to vazandrew

    sure .. I changed internet providers so I have a new route installed I was able to connect my phone and my ipad using the username and password but my Apple TV prompted me to check my network connectio, so I checked it and it's fine I have wifi on both of my other devices.  So I tried it again and the same thing happened , so then I thought that if I reset my apple tv to factory setting and tried to install it again I tried to set it up using my phone and my I pad and it's giving me the same message to check my network.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Oct 8, 2016 8:28 AM in response to Suki2009
    Level 5 (4,831 points)
    Apple TV
    Oct 8, 2016 8:28 AM in response to Suki2009

    Hi. What happens when you go to Settings > Network on Apple TV? Can you see the WiFi network? Are you able to enter the password? Do you then get IP address and DNS settings?