benedettafromdubai

Q: Old Apple ID Verification request

I have updated and changed my Apple ID primary email address a while ago.

For some reason my iPhone 6Plus keeps asking me (every 30 sec) to verify the password for my OLD Apple ID email address.

Since it does not exist anymore I have no idea how I can delete this account from the system (everything now is connected to my new Apple ID). HELP PLEASE!!!

iPhone 6 Plus, iOS 10.0.1

Posted on Oct 6, 2016 9:16 PM

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Q: Old Apple ID Verification request

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  • by Allen A,

    Allen A Allen A Oct 7, 2016 4:35 PM in response to benedettafromdubai
    Community Specialists
    Oct 7, 2016 4:35 PM in response to benedettafromdubai
    Howdy benedettafromdubai,

    Thanks for using the Apple Support Communities!

    If you changed your Apple ID, but you're still being prompted to enter the login details, then I suggest that you follow through the steps below:

    Change your Apple ID temporarily

    Use these steps to change your Apple ID temporarily:

    1. Sign in to your Apple ID account page.
    2. Click Edit in the Account section, then click Change Email Address.
    3. Change your Apple ID to the email address that iCloud is asking you to sign in with.
    4. Sign out of your account page.

    Then sign out of iCloud on your iPhone, iPad, or iPod touch:

    1. Tap Settings > iCloud on your iOS device.
    2. Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
    3. Tap Keep on My [Device] or Delete from My [Device], and enter the password for your Apple ID. Your data remains in iCloud, and is updated on your device when you sign in to iCloud again.
    4. If you're signed in on more than one device with this Apple ID, repeat steps 1-3 on each device.
    5. Go to your Apple ID account page, and sign in again. 
    6. Change your Apple ID to the email address that you want to use. You'll need to verify the email address.
    7. Tap Settings > iCloud on your iOS device, and sign in with your new Apple ID. 

    If these steps don’t work, change your Apple ID temporarily again. Then sign back in to your Apple ID account page to make sure that your Apple ID was changed.

    Whenever you change your Apple ID, remember to update the features and services that you use with Apple ID, so that each one is using your updated Apple ID.

    If iCloud asks you for the password to your previous Apple ID

    In addition, make sure you follow the steps in this link to prevent any other prompts from your previous Apple ID.

    What to do after you change your Apple ID email address or password

    Take care.