Sierra installation stuck. This is so Un-Apple :(

Dear Apple -


I am extremely disappointed with the way you've handled your macOS Sierra upgrade. This should be failure-proof -

* you don't pre-check the amount of free space required

* you don't automate the backout

* you don't have a reasonable manual way to get back if a user gets stuck.

>>Even Microsoft Windows *gasp* does this<<


Before someone replies "you were supposed to...", NO. I wasn't supposed to do anything, Apple software should just work, including upgrades.


If not, I would've just stuck with Windows. Steve Jobs would never have put up with this. >:(

Now, to try and figure out a way out of this Apple-created mess.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.5)

Posted on Oct 6, 2016 10:55 PM

Reply
14 replies

Jan 10, 2017 8:44 PM in response to dialabrain

i don't think it's possible to completely idiot-proof software. Or hardware. Ideally the OS X installers would never run into problems, but in the real world, the OS installers will be run on systems that have been poorly maintained by the people who own/use them, and who don't take even the most elementary precautions before upgrading. If Apple spelled out the safest ways to upgrade, I suspect that a majority of users would not read and follow those instructions. Lots of people don't have any idea what to do, and also don't want to learn: I have a friend like that. Overcoming that is just not possible.


I find that Apple is doing more "idiot-proofing" than is really desirable these days.

Jan 11, 2017 9:37 AM in response to kahjot

But in the real world, the OS installers will be run on systems that have been poorly maintained by the people who own/use them, and who don't take even the most elementary precautions before upgrading


So you're saying having the installer check whether there's enough space left to install the new OS (which is about five lines of code) is mollycoddling the user, and if they don't check it themselves it's OK to have the install crash completely if it runs out of space?

Oct 6, 2016 11:04 PM in response to shakerman

If you use Time Machine to back up your Mac, you can easily revert to a previous version of OS X if you experience trouble after installing an update.

Important: Reverting erases any changes you made to the files on your Mac since you installed the new version of OS X. To save new or revised files, copy them onto a different disk or back them up before you follow these instructions.


  1. Print these instructions.Click the Share button User uploaded file in the Help window, then choose Print.
  2. Choose Apple menu > Restart. After your Mac restarts and you hear the startup chime, hold down the Command (⌘) and R keys.When the Apple logo appears, you can release the keys.
  3. Select “Restore from a Time Machine Backup,” then click Continue.
  4. Select your Time Machine backup disk.
  5. Select the Time Machine backup you want to restore. To restore your computer to the state it was in before you installed the new version of OS X, choose the most recent backup that occurred prior to installing OS X Yosemite.
  6. Follow the onscreen instructions.

If you backed up files as described in the Important message above, you can restore them now. If you backed them up using Time Machine, click the Time Machine icon User uploaded file in the menu bar, choose Enter Time Machine, then retrieve your files.

Dec 8, 2016 2:26 AM in response to shakerman

Same for me - from El Capitan to Sierra - 3 times have had to revert to Time Machine - reinstallation works however is a pain to be polite - all works until the restart when is stops - black screen with loading timeline icon at ¾ complete - nothing continues.

On restart it is the same even after the steps of NVRAM, SMC and Safe Mode etc

Online help - not helpful - I don't understand some of the instructions about k files.


MACOS El Capitan MacBook Pro (Retina, 13-inch, Early 2015)

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Sierra installation stuck. This is so Un-Apple :(

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