Q: Missing few of the songs/video?
I have an iPhone 7 Plus 128GB. Unfortunately when I click on "Video" app on my iPhone, all my music videos I purchased from iTunes disappeared and moved to "Music" app. This is really confusing now. Apple seem to break the apps more and more than fixing it. Why? before iOS 10 ever comes, iOS 9 was working fine and all my music video are in the "Video" app while all my songs are in the "Music" app, now not anymore, it seem to be broken, mixed up by putting all of them in the "Music" app. Even when I play the music video in the "Video" app on iOS 9 that usually have closed captions on it, now on iOS 10 in the "Music" app doesn't have it anymore. Itunes on my PC does play Closed Captions on music video, I need that back on my iPhone!!! I have total of 401 songs [Mostly are ripped from my CDs and some songs are purchased from iTunes included music videos purchased from iTunes] and only 333 is transferred to my iPhone and 68 are missing. I get most of the music videos and songs I purchased greyed out [68 of them are]. I even went to "Purchased" and redownload everything and it still greyed out... HELP?! and apple please put those music videos BACK into the "Video" app! PLEASE?!
Message was edited by: xShaney
iPhone 7 Plus, iOS 10.0.2, null
Posted on Oct 6, 2016 10:16 PM
This is a user to user support forum. Use iPhone feedback to request new/restored features.
See Download your past purchases - Apple Support and Hide and unhide iTunes Store, App Store, or iBooks Store purchases - Apple Support for access to past purchases.
The following steps should help with erratic syncing behaviour, including the dreaded grey tracks with dotted circles. They assume that all of the content you want on the device is in your library ready for restoring. If it isn't see Recover your iTunes library from your iPod or iOS device first. I would also recommend you copy everything out of the camera roll if you haven't already.
- Backup device.
- Restore as a new device.
- Restore the backup you made earlier.
Use an encrypted backup if you want to preserve passwords, wi-fi settings, web history and health data where appropriate.
tt2
Posted on Oct 7, 2016 9:08 AM