Missing few of the songs/video?

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Level 1

5 points

Missing few of the songs/video?

I have an iPhone 7 Plus 128GB. Unfortunately when I click on "Video" app on my iPhone, all my music videos I purchased from iTunes disappeared and moved to "Music" app. This is really confusing now. Apple seem to break the apps more and more than fixing it. Why? before iOS 10 ever comes, iOS 9 was working fine and all my music video are in the "Video" app while all my songs are in the "Music" app, now not anymore, it seem to be broken, mixed up by putting all of them in the "Music" app. Even when I play the music video in the "Video" app on iOS 9 that usually have closed captions on it, now on iOS 10 in the "Music" app doesn't have it anymore. Itunes on my PC does play Closed Captions on music video, I need that back on my iPhone!!! I have total of 401 songs [Mostly are ripped from my CDs and some songs are purchased from iTunes included music videos purchased from iTunes] and only 333 is transferred to my iPhone and 68 are missing. I get most of the music videos and songs I purchased greyed out [68 of them are]. I even went to "Purchased" and redownload everything and it still greyed out... HELP?! and apple please put those music videos BACK into the "Video" app! PLEASE?!

Message was edited by: xShaney

iPhone 7 Plus, iOS 10.0.2, null

Posted on Oct 6, 2016 10:06 PM

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Answer 1

turingtest2

Level 10

278,297 points

Oct 7, 2016 9:08 AM in response to xShaney

This is a user to user support forum. Use iPhone feedback to request new/restored features.

See Download your past purchases - Apple Support and Hide and unhide iTunes Store, App Store, or iBooks Store purchases - Apple Support for access to past purchases.

The following steps should help with erratic syncing behaviour, including the dreaded grey tracks with dotted circles. They assume that all of the content you want on the device is in your library ready for restoring. If it isn't see Recover your iTunes library from your iPod or iOS device first. I would also recommend you copy everything out of the camera roll if you haven't already.

Backup device.
Restore as a new device.
Restore the backup you made earlier.

Use an encrypted backup if you want to preserve passwords, wi-fi settings, web history and health data where appropriate.

tt2

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Answer 2

xShaney Author

Level 1

5 points

Oct 7, 2016 9:08 AM in response to turingtest2

Thank you TT2 for the respond to my question -- However last night I've sit in front of my PC and iPhone trying to figure out what went wrong before you even reply today. I delete all songs/music videos [401 in total] on my iPhone by plugged it into iTunes and click on iPhone icon and click music on the left side panel and CTRL + A [to select all] then hit delete, After that I unplugged my iPhone from USB and click on Music App on my iPhone, there are like 68 of them that I've purchased from iTunes downloaded to my iPhone [most are categorized by artist]. So what I did was click each one and press the "..." and delete each of them. After I did all that, I connect my iPhone to my PC using USB while iTunes is open and then copy the whole 401 items to my iPhone and yep it solved my problem all 401 songs/music video been transferred... No grey tracks with dotted circles -- problem solved.

However I am still disappointed that the music videos aren't in the "Video" app at all. It is still in the music app along with the songs and I am still unable to watch the music video in CC just like I can watch it on iOS 9 and iTunes.

However I will read what you just linked to see where it can solve my problem by putting Music Videos in the VIDEO app and not the Music App. The funny thing is when I open video app and click on store, there is a music section so when I press the "..." and selected "Purchased" it show "Watch" next to the music video I've purchased, when I click to watch, it went back to Video App and still say "No Content, You can download videos from the iTunes Store.".

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Answer 3

turingtest2

Level 10

278,297 points

Oct 7, 2016 9:23 AM in response to xShaney

You're welcome. 🙂

I suspect iOS 10 still needs a little work. Send your feedback to Apple. No good reason not to be able to access music videos from either the videos app or music as required.

tt2

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