Since installing Sierra, Yahoo mail is persistently off line, any suggestions?
I have uninstalled and reinstalled Yahoo mail twice but still not working.
iMac (27-inch, Late 2013), macOS Sierra (10.12), Yahoo web mail works well
Hi Simon,
I've cured it - HOORAY.
I right clicked on the Btinternet Mail Box, clicked on Get Account Info, then highlighted 'Quota Limits', it listed all of the BT Yahoo mail boxes, clicked on one of those folders and as if by magic, all of the mail folders appeared in a fresh Mac Mail window.
Thanks everyone for your suggestions.
Keith
Check this Apple Support Article: If you can’t send or receive email on your Mac - Apple Support
Thank you but still no success.
What does Mail > Window > Connection Doctor have to say?
'Trying to log into this IMAP account failed. Verify that the username and password are correct'.
I'd delete that account and set it up again.
I have done that twice & no success. On the BT Yahoo web site, mail is working well, it's just Apple Mail that isn't.
Before deleting and recreating (again - somewhat differently), how about running Connection Doctor and this time checking the Log Connection Activity checkbox, Check again, then Show logs. Post the results (you may need to remove some personal info).
I am going round in circles. BT Yahoo works fine from Safari so the hub is ok as is connection to the internet. BUT Mail will not work using the BT Yahoo account for mail.
Have tried Diagnostics Doctor but no help and I cannot access the 'Diagnostics' button within the Doctor.
I have again removed the BT Yahoo mail account, reinstalled it and restarted the Mac all without success.
I should add, my iPad & iPhone work with Apple Mail without problem. It is just the Mac and seems to have happened only since upgrading to Sierra when folders & documents were moved to the iCloud, although I cannot see any reason why it should be related to this matter.
> Have tried Diagnostics Doctor but no help and I cannot access the 'Diagnostics' button within the Doctor.
No, we don't need network diagnostics, just check Log Connection Activity, click Check Again, Uncheck Log Connection Activity, then click Show Logs.
There are three TXT documents there. The first is enormous, the second and third less content.
The content of the second is as below, I hope this is what you are after:-
INITIATING CONNECTION Oct 07 19:50:52.993 host:mail.btinternet.com -- port:993 -- socket:0x0 -- thread:0x608000073ec0
CONNECTED Oct 07 19:50:53.030 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080002b67a0 -- thread:0x608000073ec0
READ Oct 07 19:50:53.054 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080002b67a0 -- thread:0x608000073ec0
* OK IMAP4 PROXY server ready
WROTE Oct 07 19:50:53.054 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080002b67a0 -- thread:0x608000073ec0
1.9 CAPABILITY
READ Oct 07 19:50:53.065 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080002b67a0 -- thread:0x608000073ec0
* CAPABILITY IMAP4rev1 UIDPLUS LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES AUTH=PLAIN SASL-IR
READ Oct 07 19:50:53.065 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080002b67a0 -- thread:0x608000073ec0
1.9 OK capabilities listed
WROTE Oct 07 19:50:53.066 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6080002b67a0 -- thread:0x608000073ec0
4.9 LOGOUT
INITIATING CONNECTION Oct 07 19:50:53.090 host:mail.btinternet.com -- port:993 -- socket:0x0 -- thread:0x6080000746c0
CONNECTED Oct 07 19:50:53.115 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6100004a0900 -- thread:0x6080000746c0
READ Oct 07 19:50:53.139 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6100004a0900 -- thread:0x6080000746c0
* OK IMAP4 PROXY server ready
WROTE Oct 07 19:50:53.140 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6100004a0900 -- thread:0x6080000746c0
1.10 CAPABILITY
READ Oct 07 19:50:53.151 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6100004a0900 -- thread:0x6080000746c0
* CAPABILITY IMAP4rev1 UIDPLUS LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES AUTH=PLAIN SASL-IR
1.10 OK capabilities listed
WROTE Oct 07 19:50:53.151 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6100004a0900 -- thread:0x6080000746c0
4.10 LOGOUT
INITIATING CONNECTION Oct 07 19:52:58.568 host:mail.btinternet.com -- port:993 -- socket:0x0 -- thread:0x618000861980
CONNECTED Oct 07 19:52:58.640 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6100004a0de0 -- thread:0x618000861980
READ Oct 07 19:52:58.644 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6100004a0de0 -- thread:0x618000861980
* OK IMAP4 PROXY server ready
WROTE Oct 07 19:52:58.644 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6100004a0de0 -- thread:0x618000861980
1.14 CAPABILITY
READ Oct 07 19:52:58.655 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6100004a0de0 -- thread:0x618000861980
* CAPABILITY IMAP4rev1 UIDPLUS LOGIN-REFERRALS NAMESPACE QUOTA CHILDREN SORT THREAD=ORDEREDSUBJECT THREAD=REFERENCES AUTH=PLAIN SASL-IR
1.14 OK capabilities listed
WROTE Oct 07 19:52:58.656 [kCFStreamSocketSecurityLevelTLSv1_2] -- host:mail.btinternet.com -- port:993 -- socket:0x6100004a0de0 -- thread:0x618000861980
4.14 LOGOUT
Well, it seems to login and logout without a problem 😕
I think your next stop should be BT Support.
Same here - have you solved the issue?
NO, nothing so far. If you have any suggestions, it would be appreciated.
Afraid, not - I have the exact same problem...
Sierra - Yahoo mail persistently off-line
