JenniferRP
Level 1 (4 points)
Safari

Q: Safari crashing every few days, will not force quit

Okay. Here is my problem.

 

Since updating to Sierra, every few days this happens:

 

Safari locks up completely. If I force quit and restart, it locks up again on restart, and then will not force quit - I have to restart using the power button (which I do not like doing this often on already elderly equipment).


Tech support suggested nuking plist and reinstalling extensions. I did both of these things, but it is still happening. (In other words, tech support is stumped too, so I'm coming here to see if anyone has had the same issue).

 

It always works again after a restart, so troubleshooting using safe mode is not possible in this case - it's going to fix it because a restart always does.

 

I'm fairly sure I have some kind of corruption somewhere, but am at a loss as to where else to look. I have cleared history, I have emptied caches...

 

Anyone got any bright ideas as to what to try next? (Please don't suggest using another browser: Chrome is usable but slooooow and Firefox is basically too slow to do anything with, so I really need Safari to keep up my productivity levels).

 

Mid-2010 27-inch iMac running macOS Sierra 10.12, Safari 10.

iMac, macOS Sierra (10.12)

Posted on Oct 7, 2016 6:07 AM

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JenniferRP

Q: Safari crashing every few days, will not force quit

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Oct 7, 2016 7:36 AM in response to JenniferRP
    Level 9 (74,268 points)
    iTunes
    Oct 7, 2016 7:36 AM in response to JenniferRP

    Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items.  Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.

     

     

    Safari Corruption       See post by Linc Davis

  • by JenniferRP,

    JenniferRP JenniferRP Oct 7, 2016 7:51 AM in response to Eric Root
    Level 1 (4 points)
    Safari
    Oct 7, 2016 7:51 AM in response to Eric Root

    As I mentioned, I already did clear history and caches - thanks for the reminder, but I'm past that point.

  • by Eric Root,

    Eric Root Eric Root Oct 7, 2016 10:54 AM in response to JenniferRP
    Level 9 (74,268 points)
    iTunes
    Oct 7, 2016 10:54 AM in response to JenniferRP

    Apple had you reinstall the extensions. Try disabling them. Then test. There may be an extension causing the problem.

  • by already_here,

    already_here already_here Oct 7, 2016 11:19 AM in response to Eric Root
    Level 1 (18 points)
    Mac OS X
    Oct 7, 2016 11:19 AM in response to Eric Root

    the problem isn't extensions, plugins, cache or amything third-party --- it's a problem with Sierra and Safari (maybe webkit-related).

     

    See: Re: macOS Sierra freeze on iMac late 2009 using Safari

  • by JenniferRP,

    JenniferRP JenniferRP Oct 7, 2016 11:46 AM in response to Eric Root
    Level 1 (4 points)
    Safari
    Oct 7, 2016 11:46 AM in response to Eric Root

    That would mean turning off my adblocker. Safari would then crash every few minutes. I'll try disabling the other extension.

  • by JenniferRP,

    JenniferRP JenniferRP Oct 7, 2016 11:48 AM in response to already_here
    Level 1 (4 points)
    Safari
    Oct 7, 2016 11:48 AM in response to already_here

    Not the same symptoms. It isn't locking up my system just leaving Safari neither launched nor shut down.

  • by Eric Root,

    Eric Root Eric Root Oct 8, 2016 7:33 AM in response to JenniferRP
    Level 9 (74,268 points)
    iTunes
    Oct 8, 2016 7:33 AM in response to JenniferRP

    Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by musedave,

    musedave musedave Oct 8, 2016 10:28 PM in response to JenniferRP
    Level 1 (8 points)
    Oct 8, 2016 10:28 PM in response to JenniferRP

    I have the same problem on a late 2010 iMac, as do lots of other people judging by the number of similar posts. I have stopped trying to fix the problem and started using Firefox instead of Safari and haven't experienced any problems since using Firefox.

  • by JenniferRP,

    JenniferRP JenniferRP Oct 9, 2016 4:06 PM in response to Eric Root
    Level 1 (4 points)
    Safari
    Oct 9, 2016 4:06 PM in response to Eric Root

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-09 19:05:29

    Download EtreCheck from https://etrecheck.com

    Runtime 3:10

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: No problem - just checking

     

    Hardware Information: ⓘ

        iMac (27-inch, Mid 2010)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac11,3

        1 2.8 GHz Intel Core i5 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 0/DIMM1

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        ATI Radeon HD 5750 - VRAM: 1024 MB

            iMac 2560 x 1440

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: about one day

     

    Disk Information: ⓘ

        ST31000528AS disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) /  [Startup]: 999.35 GB (732.68 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        HL-DT-STDVDRW  GA32N   ()

     

    USB Information: ⓘ

        Apple Computer, Inc. IR Receiver

        Apple Inc. Built-in iSight

        Apple, Inc. Keyboard Hub

            Apple Inc. Apple Keyboard

        MOSART Semi. USB Device

        Apple Card Reader

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Firewire Information: ⓘ

        LaCie d2 quadra (button) 800mbit - 800mbit max

            EFI (disk1s1) <not mounted> : 210 MB

            Cerebro (disk1s2) /Volumes/Cerebro : 999.86 GB (17.71 GB free)

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [not loaded]    com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-09-20) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.BrKernel (2.4 - SDK 10.9 - 2016-09-20) [Support]

        [not loaded]    com.pctools.iantivirus.kfs (1.0.1 - 2016-09-20) [Support]

        [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.15-1 - SDK 10.11 - 2016-09-20) [Support]

     

    Startup Items: ⓘ

        MySQLCOM: Path: /Library/StartupItems/MySQLCOM

        Startup items no longer function in OS X Yosemite or later

     

    System Launch Agents: ⓘ

        [not loaded]    9 Apple tasks

        [loaded]    167 Apple tasks

        [running]    95 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    38 Apple tasks

        [loaded]    162 Apple tasks

        [running]    103 Apple tasks

     

    Launch Agents: ⓘ

        [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-14) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-03-22) [Support]

        [running]    com.wacom.wacomtablet.plist (2015-11-03) [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2012-09-27) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]

        [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-08-29) [Support]

        [loaded]    com.barebones.textwrangler.plist (2011-02-24) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-02) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-09-29) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-03-22) [Support]

        [loaded]    com.wacom.displayhelper.plist (2015-11-03)

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2012-09-27) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.adobe.ARM.[...].plist (2011-10-31) [Support]

        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist (2011-02-21)

        [loaded]    com.valvesoftware.steamclean.plist (2016-08-19) [Support]

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Unity Web Player: UnityPlayer version 4.3.3f1 - SDK 10.6 (2014-01-24) [Support]

        Flip4Mac WMV Plugin: 2.3.8.1 (2011-01-13) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-11-03) [Support]

        AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-02) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        Silverlight: 5.1.40416.0 - SDK 10.6 (2015-08-11) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

        SharePointBrowserPlugin: 14.6.8 - SDK 10.6 (2016-09-20) [Support]

        AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-02) [Support]

        iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-20)

        JavaAppletPlugin: Java 8 Update 101 build 13 (2016-07-24) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]

        Picasa: 1.0 (2011-03-28) [Support]

     

    Safari Extensions: ⓘ

        AdBlock - BetaFish, Inc. - https://getadblock.com (2016-10-05)

        Translate - SideTree.com - Apps for Mac and Web - http://SideTree.com/extensions.html#Translate (2016-10-05)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-08-29) [Support]

        Flip4Mac WMV (2011-01-13) [Support]

        Java (2016-07-24) [Support]

        MySQL (2011-01-20) [Support]

        WacomTablet (2015-11-03) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 999.35 GB Disk used: 266.66 GB

        Destinations:

            Cerebro [Local]

            Total size: 999.86 GB

            Total number of backups: 116

            Oldest backup: 10/19/14, 9:48 AM

            Last backup: 10/9/16, 7:01 PM

            Size of backup disk: Adequate

                Backup size 999.86 GB > (Disk used 266.66 GB X 3)

     

    Top Processes by CPU: ⓘ

            25%    mdworker(25)

            12%    com.apple.WebKit.WebContent(239)

             6%    Safari

             4%    WindowServer

             3%    kernel_task

     

    Top Processes by Memory: ⓘ

        11.69 GB    com.apple.WebKit.WebContent(239)

        969 MB    kernel_task

        598 MB    mdworker(25)

        336 MB    Safari

        229 MB    com.apple.WebKit.Plugin.64

     

    Virtual Memory Information: ⓘ

        66 MB    Free RAM

        7.93 GB    Used RAM (1.41 GB Cached)

        6 MB    Swap Used

     

    Diagnostics Information: ⓘ

        Oct 8, 2016, 11:45:41 PM    Self test - passed

        Oct 7, 2016, 10:55:14 AM    /Library/Logs/DiagnosticReports/Adium_2016-10-07-105514_[redacted].cpu_resource .diag [Details]

            /Applications/Adium.app/Contents/MacOS/Adium

  • by Eric Root,

    Eric Root Eric Root Oct 10, 2016 6:52 AM in response to JenniferRP
    Level 9 (74,268 points)
    iTunes
    Oct 10, 2016 6:52 AM in response to JenniferRP

     

       [not loaded]    com.pctools.iantivirus.kfs (1.0.1 - 2016-09-20) [Support]

    Try uninstalling the above using the developer's uninstall instructions.

     

    Did you try this?

     

    Safari Corruption       See post by Linc Davisf

  • by JenniferRP,

    JenniferRP JenniferRP Oct 10, 2016 8:50 AM in response to Eric Root
    Level 1 (4 points)
    Safari
    Oct 10, 2016 8:50 AM in response to Eric Root

    Do you have a suggestion for an alternative anti-virus? (Assume I am broke - I'm not far from it).

  • by Eric Root,

    Eric Root Eric Root Oct 10, 2016 11:37 AM in response to JenniferRP
    Level 9 (74,268 points)
    iTunes
    Oct 10, 2016 11:37 AM in response to JenniferRP

    At the present time, there isn't any need for an anti-virus program on a Mac unless you handle a lot of Windows files. Many anti-virus programs actually interfere withe the computer's operation. If you feel you must have one, the link below seems less intrusive than  many others.

     

    ClamXav