ChuckSto
Level 1 (6 points)
Mac OS X

Q: Upgraded to Sierra and can't import pictures

I upgraded to Sierra and my camera, a Canon EOS 20D is no longer properly recognized.

 

Previous to the upgrade:

When I connected the camera Photos would open automatically. I'd close it and open Photoshop. In PS I'd select Import->From Device and my camera would be identified. When I select the camer the picture thumbnails were displayed.

 

Post upgrade:

When I connect the camera Photos does NOT open automaticall. If I open Photos it does not see a camera attached.

 

In PS when I select Import->From Device my camera is represented but the icon is of an external drive. When I select the icon nothing is displayed.

iMac, macOS Sierra (10.12), 27"; Retina 5k

Posted on Oct 7, 2016 8:46 AM

by irina_w,Solvedanswer
irina_w irina_w
Community Specialists
A:
Hello ChuckSto,


Thank you for using the Apple Support Communities. I know having an issue with your Mac and your camera is not what you expect. The good news is the following steps will be helpful in resolving your issue of your camera not being recognized:

 

If nothing happens when you connect your digital camera

Try the following:

  • Make sure the USB cable is properly connected to your camera and the computer. If your computer has another USB port, try plugging the cable into it.

  • Check your camera to make sure it’s turned on and set to the correct mode for importing photos. See the instructions provided with your camera.

  • Check your camera’s memory card for damage. See the documentation that came with your camera for more information on this or other possible problems.



Photos for Mac: Import photos from a camera or mobile device


Cheers!

Posted on Oct 9, 2016 2:10 PM

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ChuckSto

Q: Upgraded to Sierra and can't import pictures

  • All replies
  • Helpful answers

  • by irina_w,Solvedanswer

    irina_w irina_w Oct 9, 2016 2:10 PM in response to ChuckSto
    Community Specialists
    Oct 9, 2016 2:10 PM in response to ChuckSto
    Hello ChuckSto,


    Thank you for using the Apple Support Communities. I know having an issue with your Mac and your camera is not what you expect. The good news is the following steps will be helpful in resolving your issue of your camera not being recognized:

     

    If nothing happens when you connect your digital camera

    Try the following:

    • Make sure the USB cable is properly connected to your camera and the computer. If your computer has another USB port, try plugging the cable into it.

    • Check your camera to make sure it’s turned on and set to the correct mode for importing photos. See the instructions provided with your camera.

    • Check your camera’s memory card for damage. See the documentation that came with your camera for more information on this or other possible problems.



    Photos for Mac: Import photos from a camera or mobile device


    Cheers!

  • by MiniMonty,

    MiniMonty MiniMonty Oct 9, 2016 4:52 AM in response to ChuckSto
    Level 1 (8 points)
    Mac OS X
    Oct 9, 2016 4:52 AM in response to ChuckSto

    I have exactly the same issue - and the same camera - upgraded a new 27 inch iMac, plugged the camera in using the cable I always use - nothing. Photos doesn't open automatically and if I open it manually it doesn't recognise the camera. Tried and tested everything, the camera and cable work with my MacBook and PC.  What next?

  • by Peter Eussen,

    Peter Eussen Peter Eussen Oct 9, 2016 2:09 PM in response to ChuckSto
    Level 1 (9 points)
    Mac OS X
    Oct 9, 2016 2:09 PM in response to ChuckSto

    I have the same problems. After upgrade, it does show the canon as a device, but no images are displayed. So it does get recognised by image capture, but i cannot see any images.

  • by ChuckSto,

    ChuckSto ChuckSto Oct 9, 2016 2:12 PM in response to irina_w
    Level 1 (6 points)
    Mac OS X
    Oct 9, 2016 2:12 PM in response to irina_w

    As I mentioned in my original post, I've been using the camera with my iMac for some time now. When the problem appeared I tried different cables and different ports.

     

    I ending up spending more than 2.5 hours with Apple support over multiple calls. Bottom line, Sierra and the Canon are currently incompatible.

  • by ChuckSto,

    ChuckSto ChuckSto Oct 9, 2016 2:14 PM in response to MiniMonty
    Level 1 (6 points)
    Mac OS X
    Oct 9, 2016 2:14 PM in response to MiniMonty

    You can use a flash card reader without issue. It is a bit more cumbersome in that you have to copy the files from the flashcard to a drive on your iMac before you import.

  • by ChuckSto,

    ChuckSto ChuckSto Oct 9, 2016 2:20 PM in response to ChuckSto
    Level 1 (6 points)
    Mac OS X
    Oct 9, 2016 2:20 PM in response to ChuckSto

    Apple support confirmed it is a compatibility problem and we will have to wait for Canon to address it if we want to connect directly to the camera.

  • by MiniMonty,

    MiniMonty MiniMonty Oct 9, 2016 3:28 PM in response to ChuckSto
    Level 1 (8 points)
    Mac OS X
    Oct 9, 2016 3:28 PM in response to ChuckSto

    Waiting for Canon to do something seems

    1) Unlikely to happen and

    2) a bit rubbish as a solution

     

    We buy Apple products as creatives because they work better for us than Windows or any other options - when they suddenly stop working it feels like a VERY expensive mistake that I haven't made. The 20D is a very popular camera and surely Apple need to tweak or fiddle with Photos to make it wake up and take notice when the camera is plugged in.

     

    Come on Apple - don't leave us out in the cold, write a patch, do some magic, earn our love !

  • by MiniMonty,

    MiniMonty MiniMonty Oct 11, 2016 3:34 PM in response to ChuckSto
    Level 1 (8 points)
    Mac OS X
    Oct 11, 2016 3:34 PM in response to ChuckSto

    Still nothing on this....

    Seriously?

     

    Time to go to the press?

  • by Peter Eussen,Helpful

    Peter Eussen Peter Eussen Oct 17, 2016 7:15 AM in response to Peter Eussen
    Level 1 (9 points)
    Mac OS X
    Oct 17, 2016 7:15 AM in response to Peter Eussen

    I somewhat fixed the problem for me. Image capture will still not start automatically when the camera is attached, but i can see the images now and i can import them to my computer.

     

    My Solution:

    - Upgrade the camera firmware to the latest version (2.0.3) (http://web.canon.jp/imaging/eos20d/eos20d_firmware-e.html)

    - Set the communication mode to PTP instead of "Normal".

     

    Once i did that, i could see the images in image capture again.

  • by Alexander Grossman,

    Alexander Grossman Alexander Grossman Oct 15, 2016 10:53 PM in response to ChuckSto
    Level 1 (14 points)
    Mac OS X
    Oct 15, 2016 10:53 PM in response to ChuckSto

    It's crazy that we have to wait for Canon to update their camera firmware. Given that it is much harder to update camera firmware, this really should be something Apple itself handles, especially since it was working fine prior to the upgrade to Sierra.

  • by ChuckSto,

    ChuckSto ChuckSto Oct 17, 2016 7:21 AM in response to Peter Eussen
    Level 1 (6 points)
    Mac OS X
    Oct 17, 2016 7:21 AM in response to Peter Eussen

    This does resolve the issue with the Canon. Thank you.

  • by ChuckSto,

    ChuckSto ChuckSto Oct 17, 2016 7:22 AM in response to Peter Eussen
    Level 1 (6 points)
    Mac OS X
    Oct 17, 2016 7:22 AM in response to Peter Eussen

    I should add that I had previously upgraded the camera's firmware but it didn't resolve it. The real solution here is in using the PTP communication protocol.