WildBill
Level 3 (543 points)
Desktops

Q: Mail (version 9.3) frequently freezes, requires restart.

Mail under El Capitan (10.11.6) frequently freezes. Rebuilding my Inbox, Sent Mail, Junk, etc. has not rectified the issue. Seems arbitrary? Anyone else having this issue? Any possible solutions to this?

iMac, OS X El Capitan (10.11.6)

Posted on Oct 7, 2016 9:55 AM

by WildBill,Apple recommended
WildBill WildBill
Level 3 (543 points)
Desktops
A:

Described the workaround incorrectly! Sorry. Here is the correct workaround:

 

Mail App keep crashing after install El Capitan

 

The thing that I did not have was multiple email accounts. So, perhaps, that is a bit odd, no?

Posted on Oct 8, 2016 3:16 PM

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WildBill

Q: Mail (version 9.3) frequently freezes, requires restart.

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  • Helpful answers

  • by Eric Root,Helpful

    Eric Root Eric Root Oct 8, 2016 1:53 PM in response to WildBill
    Level 9 (74,022 points)
    iTunes
    Oct 8, 2016 1:53 PM in response to WildBill

    Do a backup, preferably 2 on 2 separate drives.

     

    Quit Mail.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail.  Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.

     

    Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there. 

     

    If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

    Information learned from Linc Davis. Thanks to leonie for some information contained in this.

     

    Mail crashing

    Crashes/quits unexpectedly

  • by WildBill,

    WildBill WildBill Oct 8, 2016 1:53 PM in response to Eric Root
    Level 3 (543 points)
    Desktops
    Oct 8, 2016 1:53 PM in response to Eric Root

    Thank you, Eric! I implemented another possible solution before I heard from you which involved going to Mail Prefs -> Accounts -> Advanced and toggle off Automatically detect and maintain account settings (if it's on) and then back on. Have not had an issue since, but will keep your solution on hand if that eventually fails to fix the problem.

     

    Thanks, again, for your help and posting.

  • by Eric Root,

    Eric Root Eric Root Oct 8, 2016 1:59 PM in response to WildBill
    Level 9 (74,022 points)
    iTunes
    Oct 8, 2016 1:59 PM in response to WildBill

    You are welcome. Weird solution., but if it works.............

  • by WildBill,Apple recommended

    WildBill WildBill Oct 8, 2016 3:16 PM in response to Eric Root
    Level 3 (543 points)
    Desktops
    Oct 8, 2016 3:16 PM in response to Eric Root

    Described the workaround incorrectly! Sorry. Here is the correct workaround:

     

    Mail App keep crashing after install El Capitan

     

    The thing that I did not have was multiple email accounts. So, perhaps, that is a bit odd, no?