dneu100
Level 1 (4 points)
Apple TV

Q: Apple TV not working

Apple TV keeps going back to the main menu on its own. The customer service group at Best Buy said they have taken back 5 units this week with the same problem...Must be a software issue

Posted on Oct 7, 2016 11:02 AM

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dneu100

Q: Apple TV not working

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 7, 2016 11:14 AM in response to dneu100
    Level 10 (104,526 points)
    Apple TV
    Oct 7, 2016 11:14 AM in response to dneu100

    Intermittent problems are often a result of interference. Interference can be caused by other networks in the neighbourhood or from household electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighbouring networks so that you can avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate.


    There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software. You might also try moving the Apple TV away from other electrical equipment.


    The following article(s) may help you.


    Troubleshooting Wi-Fi networks and connections 

    Recommended Wi-Fi settings

    Sources of Interference

    Wifi Diagnostic Software (for Mac users)


    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.