Safari crashes with iOS 10.0.2 update

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Level 1

11 points

Safari crashes with iOS 10.0.2 update

I have multiple i-devices (ipad air, iphone 6s plus, iphone 6s, ipad 5s, and ipad pro).

All but one device have this issue when going into safari, the safari crashes and it goes back to homescreen.

Each affected device has the iOS 10.0.2 update. The one device I have not updated, and I will not update, has safari working properly. I have not gotten an answer from any Apple genius technician, nor from the apple chat support regarding a successful solution. I have reset and fully restored all affected devices, yet still have this issue.

I am able to download FIREFOX and it works, but I would like to get Safari working as I cannot change my default internet browser to Firefox and therefore any links messaged to me or emailed to me, Go to safari and it crashes.

I was told that if I put my complaint on this forum, there may be a fix in the form of 10.0.3 from apple???

Please give me a solid solution to this problem.

Thanks,

iPhone 6s Plus, iOS 10.0.2

Posted on Oct 7, 2016 5:19 PM

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Answer 1

Jan 23, 2017 4:56 AM in response to gabeandlupe

Tried everything apart from a clean install which I am reluctant to do, even to the point of reinstalling Sierra more than a few times, Safari refusing to close and keeps generating a "not responding flag" meaning having to forceable reboot, installed CleanMyMac3 hoping to solve this problem to no avail, plus the usual start up combinations, it now seems to be causing the same problem in other apps, reluctantly after 25 years of using Safari I have gone over to Chrome which a don't like a bit, fortunately I am running an iPad alongside my iMac with the earlier software and Safari is not causing any problems.

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Answer 2

Eric Root

Level 10

685,293 points

Jan 23, 2017 6:13 AM in response to veteris bumbuli

Try running this program in your normal account , then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy Report” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 3

Eric Root

Level 10

685,293 points

Oct 8, 2016 7:01 AM in response to gabeandlupe

Try going to Settings/Safari/Clear History and Website Data and clear all data.

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Answer 4

gabeandlupe Author

Level 1

11 points

Oct 8, 2016 1:46 PM in response to Eric Root

Trust me. I've tried all that and still does not work

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Answer 5

Eric Root

Level 10

685,293 points

Oct 9, 2016 7:21 AM in response to gabeandlupe

Send Apple feedback. They won't answer, but at least will know there is a problem or a suggestion for change. If enough people send feedback, it may get the problem/suggested change solved sooner.

Feedback

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Answer 6

Oct 11, 2016 1:41 AM in response to gabeandlupe

Thank you Eric, I have the same problem - ipad safari crases or freezes on ios 10.02. I also cleared the History - does n ot help . I wrote to Apple support.

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