Wilbrick
Level 1 (5 points)
Safari

Q: Safari freezes whenever I quit

I really want to use safari, however over the past couple months something about it has changed and made it practically unusable. Whenever I quit (pressing command+Q), it freezes and I need to force quit in order to actually close the application. I've looked a bit into reinstalling safari, but apparently it's "required" by MacOS Sierra so you can't modify or delete it in the first place.

 

If anybody can help me with this it would be much appreciated!

MacBook Pro with Retina display, OS X Yosemite (10.10.1)

Posted on Oct 7, 2016 6:10 PM

Close
Wilbrick

Q: Safari freezes whenever I quit

  • All replies
  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Oct 8, 2016 2:52 AM in response to Wilbrick
    Level 8 (42,122 points)
    Mac OS X
    Oct 8, 2016 2:52 AM in response to Wilbrick

    Go step by step and test.

     

    1. Disable Extensions and test.

        Safari > Preferences > Extensions

        Uncheck boxes beside “Enable Extension”  and test.

        Enable Extensions one by one and test.

        To uninstall any extension, select it and click the “Uninstall” button.

     

    2. Delete Caches

     

        Close all windows and quit all applications.

        Hold "option" key down and click "Go" menu in the Finder menu bar.

        Select "Library" from the dropdown.

     

        Library > Caches > com.apple.Safari

        Right click the com.apple.Safari file and select "Move To Trash.

        Test Safari.

     

    3. Delete com.apple.Safari.plist file and test.

     

        Empty the Trash.

        Quit all applications.

        Hold the option key down and click the "Go" menu in the Finder menu bar.

        Select "Library" from the drop down.

        Library > Preferences >  com.apple.Safari.plist

        Right click on it and select "Move it to Trash".

        Restart.    Relaunch Safari.

     

        If this doesn’t help, “Put Back” the com.apple.Safari.plist

     

        Right click on  the Trash icon in the Dock and select “Open”.

        Right click on the com.apple.Safari.plist and select “Put Back”.

     

    4. If the steps posted above don't help:

     

       Please run EtreCheck and post the report here.

        http://etresoft.com/etrecheck

     

        Download it, open Downloads folder, click on it to open and select ”Open”.

        “Choose a problem” from the popup menu box and then “Start EtreCheck” in the dialog.

        Click “Share Report” button in the toolbar, select “Copy to Clipboard”

        and then paste it when you reply.

  • by Wilbrick,

    Wilbrick Wilbrick Oct 8, 2016 7:24 AM in response to dominic23
    Level 1 (5 points)
    Safari
    Oct 8, 2016 7:24 AM in response to dominic23

    1. I have no safari extensions installed.

    2. com.apple.safari is a folder for me, and it's quite large (126mb). In your answer you said "delete the com.apple.safari FILE" so I'm just a little nervous that folder includes other important files.

    3. I tried deleting the file and restarting but it didn't have any impact.

     

    I also ran the EtreCheck scan. Here's the report it gave.

    EtreCheck version: 3.0.6 (315)

    Report generated 2016-10-08 10:18:48

    Download EtreCheck from https://etrecheck.com

    Runtime 1:45

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Apps are crashing

    Description:

    Safari crashes whenever I quit the application.

     

    Hardware Information: ⓘ

        MacBook Pro (Retina, 13-inch, Mid 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro11,1

        1 2.6 GHz Intel Core i5 CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 197

     

    Video Information: ⓘ

        Intel Iris

            Color LCD 2560 x 1600

     

    System Software: ⓘ

        macOS Sierra  10.12 (16A323) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk1) /  [Startup]: 249.78 GB (45.31 GB free)

                Core Storage: disk0s2 250.14 GB Online

     

    USB Information: ⓘ

        Apple Card Reader

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        ELECOM ELECOM Wireless Mouse "ORIME"

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Anywhere

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [loaded]    com.Cycling74.driver.Soundflower (2.0b2 - SDK 10.10 - 2016-09-28) [Support]

        [loaded]    com.movavi.driver.SoundGrabber (1.6.5 - SDK 10.6 - 2016-09-28) [Support]

        [loaded]    com.techsmith.TACC (1.0.2 - SDK 10.10 - 2016-09-28) [Support]

        [loaded]    jp.plentycom.driver.SteerMouse (4.2.3 - SDK 10.6 - 2016-09-28) [Support]

     

            /Library/StartupItems/ArcanaStartupSound/Resources

        [not loaded]    arcana.PRAM (1.1b3 - 2009-09-12) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.ni.Fantom.nxtfwdl (1.1.1 - 2016-09-28) [Support]

        [not loaded]    com.wacom.kext.pentablet (Pen Tablet 5.2.5-3 - 2016-09-28) [Support]

     

    Startup Items: ⓘ

        ArcanaStartupSound: Path: /Library/StartupItems/ArcanaStartupSound

        Fantom: Path: /Library/StartupItems/Fantom

        Startup items no longer function in OS X Yosemite or later

     

    System Launch Agents: ⓘ

        [not loaded]    7 Apple tasks

        [loaded]    169 Apple tasks

        [running]    95 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    36 Apple tasks

        [loaded]    163 Apple tasks

        [running]    105 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2011-12-15) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2015-02-02) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2016-07-28) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2016-07-28) [Support]

        [running]    com.wacom.pentablet.plist (2011-09-09) [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2014-08-11) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.SwitchBoard.plist (2011-12-15) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-04-15) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-09-02) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Agent.plist (2016-02-22) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2015-02-02) [Support]

        [loaded]    com.teamviewer.Helper.plist (2016-02-01) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2016-07-28) [Support]

        [not loaded]    org.eyebeam.SelfControl.plist (2016-05-23) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]

        [loaded]    org.tcpdump.chmod_bpf.plist (2015-09-23) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2013-07-31) [Support]

        [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-15)

        [loaded]    com.valvesoftware.steamclean.plist (2016-10-07) [Support]

     

    User Login Items: ⓘ

        Flux    Application  (~/Applications/Flux.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        Pomodoro Timer    Application  (/Applications/Pomodoro Timer.app)

        SteerMouse Manager    Application  (/Applications/Utilities/SteerMouse.app/Contents/MacOS/SteerMouse Manager.app)

     

    Internet Plug-ins: ⓘ

        iPhotoPhotocast: 7.0 (2008-11-24)

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]

        QuickTime Plugin: 7.7.3 (2016-09-13)

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) Outdated! Update

        AdobePDFViewer: 10.0.0 (2016-03-19) [Support]

        WacomNetscape: 1.1.1-1 (2011-09-09) [Support]

        OfficeLiveBrowserPlugin: 12.3.0 (2011-06-20) [Support]

        Unity Web Player: UnityPlayer version 5.3.2f1 - SDK 10.6 (2016-02-08) [Support]

        Silverlight: 5.1.30214.0 - SDK 10.6 (2016-03-19) [Support]

        DirectorShockwave: 12.1.3r153 - SDK 10.6 (2014-06-24) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-20) Check version

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-04-15) [Support]

        FUSE for OS X (OSXFUSE) (2014-10-19) [Support]

        Java (2016-04-20) [Support]

        ArcanaStartupSound (2016-03-19) [Support]

        SteerMouse (2016-03-19) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Auto backup: YES

        Volumes being backed up:

            Macintosh HD: Disk size: 249.78 GB Disk used: 204.47 GB

        Destinations:

            My Passport [Local]

            Total size: 999.83 GB

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Excellent

                Backup size 999.83 GB > (Disk size 249.78 GB X 3)

     

            Spare HDD [Local]

            Total size: 2.00 TB

            Total number of backups: 16

            Oldest backup: 2013-09-08, 8:53 PM

            Last backup: 2016-10-07, 10:14 PM

            Size of backup disk: Excellent

                Backup size 2.00 TB > (Disk size 249.78 GB X 3)

     

    Top Processes by CPU: ⓘ

             6%    WindowServer

             2%    kernel_task

             1%    fontd

             1%    com.apple.AmbientDisplayAgent

             1%    Google Chrome Helper(5)

     

    Top Processes by Memory: ⓘ

        958 MB    Google Chrome Helper(4)

        731 MB    kernel_task

        311 MB    mdworker(9)

        213 MB    Dropbox

        197 MB    Google Chrome

     

    Virtual Memory Information: ⓘ

        2.33 GB    Free RAM

        5.66 GB    Used RAM (1.66 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Oct 8, 2016, 10:14:08 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-08-101408_[redacted].hang

            /Applications/Safari.app/Contents/MacOS/Safari

        Oct 8, 2016, 10:13:20 AM    Self test - passed

        Oct 8, 2016, 10:09:54 AM    /Library/Logs/DiagnosticReports/Safari_2016-10-08-100954_[redacted].hang

        Oct 7, 2016, 09:16:45 PM    /Library/Logs/DiagnosticReports/backupd_2016-10-07-211645_[redacted].cpu_resour ce.diag [Details]

            /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd

        Oct 7, 2016, 09:00:29 PM    /Library/Logs/DiagnosticReports/mds_stores_2016-10-07-210029_[redacted].crash

            /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Support/mds_stores

        Oct 7, 2016, 08:59:21 PM    /Library/Logs/DiagnosticReports/mds_stores_2016-10-07-205921_[redacted].crash

        Oct 6, 2016, 07:15:40 PM    ~/Library/Logs/DiagnosticReports/Google Chrome_2016-10-06-191540_[redacted].crash

            com.google.Chrome - /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

     

     

  • by Eric Root,

    Eric Root Eric Root Oct 8, 2016 7:45 AM in response to Wilbrick
    Level 9 (74,268 points)
    iTunes
    Oct 8, 2016 7:45 AM in response to Wilbrick

    The suggestion was to delete the file com.apple.Safari.plist, not the Safari folder.

     

    Do a backup, preferably 2 backups on 2 separate drives.

     

    Quit the application.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library. Then go to Preferences/com.apple.Safari.plist.  Move the .plist to your desktop.

     

    Restart the computer, open the application, and test. If it works okay, delete the plist from the desktop.

     

    If the application is the same, return the .plist to where you got it from, overwriting the newer one.

     

    Thanks to leonie for some information contained in this.

     

    Most people advise not to use cleaning programs. They can destroy your computer operation as they may already have done.

     

    CleanMyMac 3 Uninstall

     

    After un-installing, use this program to make sure you got all the pieces.

    EasyFind – Spotlight Replacement

  • by dominic23,

    dominic23 dominic23 Oct 8, 2016 4:24 PM in response to Wilbrick
    Level 8 (42,122 points)
    Mac OS X
    Oct 8, 2016 4:24 PM in response to Wilbrick

    1. Uninstall Wacom tablet software and test.

     

        You can reinstall it after testing.

        http://www.wacom.com/en-in/support/faqs/drivers-software/how-do-i-uninstall-a-dr iver-on-mac-os-x

     

    2. Uninstall CleanMyMac3 application.

     

         http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-3