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Helpful answers
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Oct 8, 2016 12:50 AM in response to Soniacastillo25by Jonathan UK,Hi
The following steps may help:
- If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:
- Restart both your iPhone and your watch:
- Close all open apps on your iPhone:
- Double-click the Home button, then swipe up on each app preview to close it.
- Turn both devices off together, then restart your iPhone first:
- Close all open apps on your iPhone:
- Unpair and re-pair your watch:
- The Watch app on your iPhone takes a backup of your watch automatically when unpairing via the app. Choose to Restore from Backup during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
- Unpair your Apple Watch and iPhone - Apple Support
- Set up your Apple Watch - Apple Support