Memories not working

Question

Level 1

8 points

Memories not working

Just upgraded to MacOS Sierra and the new Photos. Choosing Memories just reveals a message saying 'Memories will appear here when more photos and video are added to the library (I have over 5000). Also when choosing People I am told '0 Photos Scanned' Photos will continue scanning your remaining 5,166 photos when you're not using the app' When I click on 'View People Album' I see all the people previously identified in the old version but as soon as I click on any one of them I am shown the Places that the photos were taken and then the spinning wheel appears as though the scanning process is beginning. So far I have left it overnight but still no change. I have tried rebuilding the library. No effect. Any suggestions?

iMac (27-inch, Late 2013), iOS 10.0.2

Posted on Oct 8, 2016 5:26 AM

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Answer 1

ALANFI

Level 1

4 points

Jan 24, 2017 5:28 AM in response to NigelfromNZ

This may be an application failure.

Apple Support Says We Report What Happens In

Http://www.apple.com/feedback/photos.html

Many people must report it to solve it

In "Feedback Type" you must select "Enhancement Request"

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Answer 2

manivo

Level 2

142 points

Oct 8, 2016 5:30 AM in response to NigelfromNZ

Just let it work for some time more. It's a slow process.

The Photos app must be closed / ended.

And you must be on power cable.

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Answer 3

léonie

Level 10

201,601 points

Oct 8, 2016 5:37 AM in response to NigelfromNZ

Is the library your System Photo Library? Check the Photos > preferences > General. Use as System Photo Library should be greyed out.

Make sure, that your Mac is not sleeping over night while it should be scanning for faces and categories. Disable the Energy Saver.

If the faces scan is making no progress at all, repair the Photos Library.

https://help.apple.com/photos/mac/1.2/index.html#/pht6be18f93

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Answer 4

NigelfromNZ Author

Level 1

8 points

Oct 9, 2016 5:12 AM in response to manivo

This is on a mac desktop. It has now been running for two days with no apparent progress. This is only a small library (around 5000 photos and a few very small video clips)

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Answer 5

NigelfromNZ Author

Level 1

8 points

Oct 9, 2016 5:14 AM in response to léonie

I had previously repaired the library and made sure that it was the system library. I disabled the energy saver as you suggested but still no progress appears to have been made. As I said in a previous response, this is only a small library.

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