edocsok
Level 1 (4 points)
Notebooks

Q: Problems after iOS Sierra Installation

After installing OS Sierra, I can no longer download any attachments from email.  Also, internet has become VERY slow.

How do I remedy these two things?

MacBook Air (13-inch Mid 2013), iOS 10.0.2, actually it is iOS 10.12 Sierra

Posted on Oct 8, 2016 3:31 AM

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edocsok

Q: Problems after iOS Sierra Installation

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  • by sarah_s1,

    sarah_s1 sarah_s1 Oct 9, 2016 3:20 PM in response to edocsok
    Community Specialists
    Oct 9, 2016 3:20 PM in response to edocsok
    Hi edocsok,

    Thanks for using the Apple Support Communities. Sorry to hear that you are having these issues with your MacBook Air since upgrading to macOS Sierra. Since attachment downloads can be affected by your network connection (including connection speed), we should probably focus on that initially. If you are having issues with your connection to the Internet via WiFi (highly likely if you are using a MacBook Air), you may find the information and troubleshooting steps outlined in the following article helpful:
     

    Check for Wi-Fi issues using your Mac - Apple Support


    Regards. 

  • by edocsok,

    edocsok edocsok Oct 9, 2016 11:01 PM in response to sarah_s1
    Level 1 (4 points)
    Notebooks
    Oct 9, 2016 11:01 PM in response to sarah_s1

    Hi Sarah,

    Thank you for that, but prior to downloading OSx Sierra, I was downloading attachments with no problem, and the wifi is working perfectly.  Do you have any other suggestion?

     

    edocsok

  • by joe_7399,

    joe_7399 joe_7399 Oct 10, 2016 10:10 AM in response to edocsok
    Community Specialists
    Oct 10, 2016 10:10 AM in response to edocsok
    Hi edocsok,

    It's a bit unclear; is your internet connection to your MacBook working fine now (no longer slow)? Also, what exactly happens when you try to download an email attachment (nothing/fails silently, gives you an alert/error message, appears to start downloading and hangs, etc)? Does the size or file type of the attachment seem to have any effect?

    Regards. 

  • by edocsok,

    edocsok edocsok Oct 11, 2016 1:03 AM in response to joe_7399
    Level 1 (4 points)
    Notebooks
    Oct 11, 2016 1:03 AM in response to joe_7399

    Hi Joe,

    My wifi never was slow after downloading Sierra....It is just that on safari in email, when I tried to download any attachment pdf or photo, NOTHING would happen. 

    Then this morning without having done anything more, suddenly I could download those very same files.  I don't understand why some 3 or 4 days later it is properly  working, but am glad it is.

    Thank you for responding!

    Regards,

  • by jameson.h,

    jameson.h jameson.h Oct 11, 2016 9:35 AM in response to edocsok
    Community Specialists
    Oct 11, 2016 9:35 AM in response to edocsok
    We're glad to hear everything seems to be working now.

    Cheers!