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I have a macbook pro that suddenly when turned on displays only a black screen and the apple logo on the back is on. The laptop charges and turning off and back on didn't do anything. The screen shows nothing but it seems on, just shows a black screen. Before bringing to repair, maybe there are some troubleshooting ideas that can get the problem fixed. What should be done?
iOS 9.0.1
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
https://support.apple.com/en-us/HT201295
https://support.apple.com/en-us/HT204063
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
https://support.apple.com/en-us/HT201262
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
https://support.apple.com/en-us/HT201314
- If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
https://support.apple.com/en-us/HT204904
- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.
Then format the startup disk and do a fresh install of OSX
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum or other appropriate forum.
- Try resetting the SMC and NVRAM/PRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
https://support.apple.com/en-us/HT201295
https://support.apple.com/en-us/HT204063
- Try starting in Safe Mode
OS X: What is Safe Boot, Safe Mode?
https://support.apple.com/en-us/HT201262
- Boot to Recovery and repair the startup disk
OS X: About OS X Recovery - Apple Support
https://support.apple.com/en-us/HT201314
- If it is repairable reinstall the OSX
How to reinstall OS X on your Mac - Apple Support
https://support.apple.com/en-us/HT204904
- If you do not have a backup use disk utility to restore the internal disk to an external disk so you can try to recover data.
Then format the startup disk and do a fresh install of OSX
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum or other appropriate forum.
If Mac OS X successfully navigates the black screen, the next screen will display a white Apple logo. Some of the reasons that the Mac will not go farther in the boot up process are:
First step in attempting to troubleshoot the reason is to boot your Mac up in Safe Mode.
Reboot your Mac and hold the Shift key down immediately when you hear the boot chimes, in order to load into Safe Mode. This will bypass all but essential system software, so if a problem is with a third-party system extension, then this will suggest you need to tackle your software and add-ons to fix the problem.
Safe Mode will remove some caches and other temporary files, in addition to running a fix routine on your boot drive, which in themselves can sometimes fix the problem at hand; however, Safe Mode mainly just bypasses problems and does not fix them. Nevertheless, you can use it to get up and running, and be able to remove recently added software or make other configuration changes.
If Safe Mode does not allow your system to boot, then the problem is deeper in the OS configuration and drive setup.
Can you boot to Recovery (Lion and later) and install macOS on an external drive?
About macOS Recovery - Apple Support
That will tell you if you have a hardware problem.
I doubt the battery is the cause but a bad KB could be sending signals which causes the problem
Apple service centre told me that the battery and keyboard must be exchanged. Does that even make sense? I thought it was more of a software problem. How would the Apple logo light up at the back if the battery was not working?
Screen stays black while apple logo is on
