lbranan29
Level 1 (4 points)
Apple TV

Q: Can hear sound but can't view video

I would like to view a Periscope broadcast on my apple TV. I'm able to connect and I can hear the sound via my tv but I can't see video. I'm new to this so not sure if I need to navigate to a certain menu or channel to see the video. Any ideas? Thanks.

iPad 2, iOS 10.0.1

Posted on Oct 8, 2016 6:16 PM

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lbranan29

Q: Can hear sound but can't view video

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  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 8, 2016 6:21 PM in response to lbranan29
    Level 10 (104,463 points)
    Apple TV
    Oct 8, 2016 6:21 PM in response to lbranan29

    Are you trying to use AirPlay, some sites and apps will block the video portion of their stream from working over AirPlay. Could this be the case here, have you tried other sites or apps, does the same hing happen.

  • by lbranan29,

    lbranan29 lbranan29 Oct 8, 2016 7:13 PM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    Oct 8, 2016 7:13 PM in response to Winston Churchill

    Yes, I use AirPlay to mirror my ipad. I tried other broadcasts and still no video just sound.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 8, 2016 7:17 PM in response to lbranan29
    Level 10 (104,463 points)
    Apple TV
    Oct 8, 2016 7:17 PM in response to lbranan29

    Are these other broadcasts from providers that are known to support AirPlay.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.


    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device or computer.


    If you are still having problems, try using 802.11n for wifi if you are currently using either 802.11b or 802.11g.


    If your problem is AirPlaying from a computer, try disabling bluetooth


    If you are still having problems, the following article(s) may help you.


    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)


    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.