GreenFlash1
Level 1 (4 points)
Apple Music

Q: Apple Music glitch

I Downloaded Starboy by the weeknd on Apple Music and after 30 seconds or so the song stops playing.

Posted on Oct 8, 2016 8:44 PM

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GreenFlash1

Q: Apple Music glitch

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  • by chris_g1,

    chris_g1 chris_g1 Oct 10, 2016 9:13 AM in response to GreenFlash1
    Community Specialists
    Oct 10, 2016 9:13 AM in response to GreenFlash1

    Hi GreenFlash1,

     

    Welcome to the Apple Support Communities!

     

    We understand that you downloaded the song Starboy using your Apple Music subscription, but  it stops playing after 30 seconds.

     

    Are you playing this song from the “Downloaded Music” section of the Music application? If so and the issue continues, try deleting this song from your library and then download it again fresh. Test the sound out again after downloading it again. 

     

    Remove music stored on iPhone. Touch and hold the song, album, playlist, or music video. Tap Remove, then tap Remove Downloads. The item is removed from iPhone, but not from iCloud Music Library.

     

    Download music - iPhone

     

    Cheers!