Emails Received but not Visible in Inbox with IOS 10 on iphone

Hi there. I upgraded to IOS10.0.2 recently and I noticed that some people send me emails and I do not get their email in my inbox on the phone. When I log on to my hotmail on my laptop, I can see the email there in my inbox. But that same email does not show on my phone in the mail app. (I have an iPhone 6).

I tried searching for the sender in the mail app. This allowed the email that I received to show up. When I opened that email, it says in the top "found in hotmail inbox". I can read the email there and everything. but as soon as I exit the search mode, that email disappears again. I cannot find it anywhere in my inbox.

I tried removing the grouping by thread option, but that didn't solve my problem.


I use email a lot and had I not checked using my laptop, I would not have known that I had received any email from that sender. This makes the mail app on the phone totally unreliable. Pls help.

iPhone 6, iOS 10.0.2

Posted on Oct 9, 2016 12:32 AM

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Oct 9, 2016 7:25 PM in response to mabdo1

Hi mabdo1,

Thanks for posting in the Apple Support Community! I understand you're having trouble with your email on your iPhone. I use email all throughout the day, so I can understand wanting to make sure you're getting your emails.

I recommend to start by taking a look at the troubleshooting steps listed here: Get help with Mail on your iPhone, iPad, and iPod touch

If you're having trouble with seeing the email in your inbox but not seeing the body of the email when you open it, you may also want to check out these settings: go to Settings > Mail > Threading and turn off Complete Threads.

Take care.
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Emails Received but not Visible in Inbox with IOS 10 on iphone

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